13 Best eCommerce Chatbots in 2023

Neeraj Shukla
By Neeraj Shukla | Last Updated on May 9th, 2024 7:30 am

Delivering exceptional customer service and driving sales is paramount in the world of eCommerce. Enter eCommerce chatbots, the intelligent virtual assistants that are transforming the way online businesses interact with customers. In recent years, these digital companions have become indispensable for online retailers, helping with everything from answering queries and providing personalized product recommendations to streamlining order tracking and boosting conversions. This blog explores the top 12 eCommerce chatbots that are leading the way in this modern era of communcation.

What Are eCommerce Chatbots?

eCommerce chatbots are specialized chatbots designed for online businesses and retailers. They are AI-driven or rule-based software applications that interact with customers on eCommerce websites, mobile apps, or messaging platforms to provide information, assistance, and improve the overall shopping experience. These chatbots can help with a variety of tasks in the eCommerce space, including answering customer queries, making product recommendations, processing orders, tracking shipments, and more.

Here is a list of top 12 best eCommerce Chatbots in 2023:

  1. Appy Pie Chatbot
  2. Flow XO
  3. Customers.ai
  4. Helplama
  5. Giosg
  6. ActiveChat
  7. Pandorabots
  8. Netomi
  9. Ada
  10. MobileMonkey
  11. Shopify Kit
  12. WhosOn
  13. Bold360

Appy Pie Chatbot

Appy Pie Chatbot serves as a versatile e-commerce chatbot builder and workflow automation platform, meticulously crafted to address a wide array of e-commerce applications. It empowers users to craft tailored workflows, seamlessly integrates with diverse messaging platforms, and facilitates the creation of custom e-commerce chatbots to meet specific needs. With robust analytics offering valuable insights and smooth payment processing capabilities for in-chat transactions, Appy Pie Chatbot stands as a dynamic and indispensable solution for streamlining e-commerce interactions and elevating productivity.Key Features
  • Workflow Automation
  • Multi-platform Integration
  • Custom Chatbots
  • Analytics
  • Payment Processing Integration
  • Flow XO

    Flow XO is a comprehensive chatbot and workflow automation platform with a broad range of eCommerce applications. It allows you to design custom workflows, integrate with multiple messaging platforms, and create tailored chatbots to address your specific eCommerce requirements. With analytics for insights and payment processing for in-chat transactions, it offers a powerful solution to streamline sales and customer interactions.Key Features
    • Workflow Automation
    • Multi-platform Integration
    • Custom Chatbots
    • Analytics
    • Payment Processing Integration


    Customers.ai is a chatbot platform dedicated to enhancing customer interactions and support in the eCommerce domain. It provides instant responses to customer queries and offers assistance with tasks such as order tracking, product recommendations, and personalized customer experiences. By facilitating seamless communication, Customers.ai enhances customer satisfaction and the overall shopping experience.Key Features
    • Customer Support
    • Order Tracking
    • Product Recommendations
    • Personalized Customer Experiences
    • Seamless Communication Integration


    Helplama is a customer service chatbot platform tailored for eCommerce businesses. It efficiently handles customer inquiries, automates support, and provides product information. With real-time engagement, order tracking, and integration capabilities, it enhances the overall shopping experience for customers. Helplama is an invaluable tool to optimize customer support and elevate eCommerce sales.Key Features
    • Automated Customer Support
    • Product Recommendations
    • Real-time Engagement
    • Order Tracking
    • Integration with eCommerce Platforms


    Giosg is a versatile AI-powered chatbot and live chat solution, perfect for eCommerce. It empowers businesses with AI chatbots that generate leads, offer personalized product recommendations, and provide real-time customer support. With multichannel support and seamless integration, Giosg engages with customers and guides them through the shopping journey, enhancing conversions and customer satisfaction.Key Features
    • AI Chatbots
    • Customer Engagement
    • Personalized Product Recommendations
    • Multichannel Support
    • Easy Integration


    ActiveChat is a versatile chatbot and conversational marketing platform that finds applications in various sectors, including eCommerce. It excels in creating AI-driven chatbots for your online store to enhance customer engagement and provide automated support. Its user-friendly chatbot builder lets you design and deploy chatbots quickly, without extensive coding knowledge. ActiveChat also offers features like lead generation, personalized recommendations, and automated responses to boost sales and improve the shopping experience for your customers.Key Features
    • Easily create custom chatbots.
    • Implement AI-powered responses.
    • Capture and nurture leads.
    • Suggest products based on user preferences.
    • Integrate with eCommerce platforms and websites.


    Pandorabots is a robust chatbot development platform with a wide range of applications, including eCommerce. It empowers businesses to create custom chatbots and virtual agents, enhancing customer interactions, order tracking, and personalized support. With its AI and natural language processing capabilities, Pandorabots is capable of understanding and responding to complex customer queries effectively. This versatile platform finds utility in streamlining customer service, boosting sales, and improving the overall eCommerce experience.Key Features
    • Create chatbots tailored to your eCommerce needs.
    • Understand and respond to complex queries.
    • Provide instant, personalized support.
    • Assist customers in tracking orders.
    • Suitable for various eCommerce functions.


    Netomi is a leading AI-powered customer service and support chatbot platform, particularly beneficial for eCommerce businesses. Its AI-driven chatbots excel in handling complex customer queries efficiently, offering personalized responses, and improving the overall customer experience. Netomi integrates seamlessly into eCommerce websites, providing advanced automation for tasks such as order tracking, product recommendations, and customer support. Its natural language processing capabilities enable chatbots to understand and respond to customer inquiries with accuracy, enhancing customer engagement and satisfaction.Key Features
    • AI-driven chatbots for efficient customer support.
    • Capable of handling intricate customer inquiries.
    • Assist customers in tracking orders and order-related queries.
    • Provide tailored responses for improved user experience.
    • Seamless integration with eCommerce websites.


    Ada is a versatile chatbot platform that specializes in delivering personalized and AI-driven customer experiences. It finds applications across various eCommerce functions, such as product recommendations, order tracking, and customer support. Ada's chatbots are designed to engage with customers, understand their preferences, and provide real-time assistance. The platform's capabilities enable eCommerce businesses to enhance customer interactions, streamline sales processes, and improve the overall shopping experience. With Ada, you can create chatbots that provide valuable product information, answer queries, and ensure a higher level of customer satisfaction.Key Features
    • Tailor interactions to individual preferences.
    • Suggest products based on user behavior and history.
    • Assist customers in tracking their orders.
    • Provide immediate support to customers.
    • Suitable for various functions within eCommerce.


    MobileMonkey is a comprehensive chatbot platform designed for Facebook Messenger, SMS, and web chat. It's widely used in eCommerce for marketing automation, lead generation, and customer interactions. MobileMonkey simplifies personalized customer engagement with features like abandoned cart reminders, product promotions, and real-time chat. It's an effective tool for eCommerce businesses looking to boost sales, improve customer service, and streamline marketing efforts.Key Features
    • Facebook Messenger Chatbots
    • SMS Integration
    • Abandoned Cart Reminders
    • Marketing Automation
    • Real-time Customer Engagement

    Shopify Kit

    Shopify Kit is a built-in virtual marketing assistant designed for Shopify users. It simplifies marketing tasks and customer engagement for eCommerce businesses. Kit helps with creating Facebook ads, sending marketing emails, and making product recommendations. It streamlines the marketing process, enabling online stores to effectively reach their target audience and increase sales. For Shopify eCommerce stores, Kit is a valuable tool for automating various marketing and customer engagement activities.Key Features
    • Facebook Advertising
    • Email Marketing
    • Product Recommendations
    • Marketing Automation
    • Shopify Integration


    WhosOn is a live chat and chatbot platform designed for eCommerce businesses. It provides real-time customer support, automated responses, and visitor tracking. WhosOn's chatbots are used to engage website visitors, answer common questions, and facilitate order tracking. Its visitor monitoring and analytics enable eCommerce stores to better understand customer behavior and optimize their services.Key Features
    • Live Chat
    • Chatbot Integration
    • Automated Responses
    • Visitor Tracking
    • Customer Behavior Analytics


    Bold360 is a chatbot and customer engagement platform, suitable for various industries, including eCommerce. It offers AI-driven chatbots that can provide personalized product recommendations, assist with order tracking, and handle customer queries. Bold360's chatbots aim to enhance the customer experience, streamline sales, and reduce customer support workload. The platform's AI capabilities and conversational design features make it a powerful tool for eCommerce businesses looking to offer advanced customer interactions.Key Features
    • AI-driven Chatbots
    • Personalized Recommendations
    • Order Tracking Assistance
    • Customer Query Handling
    • Conversational Design Features
    Conclusion In the ever-evolving landscape of eCommerce, where customer satisfaction and seamless interactions are paramount, chatbots have emerged as indispensable virtual companions. The top ecommerce chatbots featured here are revolutionizing the way online businesses engage with customers. They assist in answering queries, making personalized product recommendations, processing orders, tracking shipments, and ultimately boosting conversions. These AI-driven or rule-based chatbots cater specifically to the eCommerce domain, providing invaluable support and enhancing the overall shopping experience.

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Neeraj Shukla

Content Manager at Appy Pie