21 Best Knowledge Base Software For 2022
Most modern enterprises use a knowledge base software to create, organize and manage self-help articles and other content to cater to internal as well as external audiences. It primarily houses frequently asked questions, guides, how-to-articles and other troubleshooting content for team members and customers so that they can find the information they need, in their own time.
If you’re looking for the right knowledge base software, then you’ll find the list below quite useful. These tools are perfect for creating a customer-facing knowledge base that boost the productivity of your support teams and facilitating self-service for your customers.
Top 21 Knowledge Base Software
1. Appy Pie Desk
Set up a comprehensive and reliable knowledge base with Appy Pie’s knowledge base platform. Here users can easily add information about products, services and many other business-critical subjects and applications to cater to frequently asked questions. The platform offers hassle-free content organization with a structured hierarchy which makes it easier for website visitors to search for relevant resources.
A user-friendly interface and extensive search capabilities have made Document360, a leading knowledge base software. It offers many advanced features like localization, IP address restriction for security, and in-depth analytics. However, it isn’t the most viable option for smaller enterprises as it charges separately for each knowledge base, which makes the overall price quite high. Nonetheless, it is still widely used across industries because of its high functionality and wide range of options and features to choose from.
HelpJuice is a standalone knowledge management software that focuses primarily on design and collaboration tools. They offer various editing features that lets users rebrand the platform based on their brand’s aesthetics. On HelpJuice , multiple users within the same organization can collaborate on articles, with options of viewing previous versions also being available. Overall, the platform features multiple integrations that make a preferred choice among businesses of all sizes.
The Zendesk knowledge base uses a WYSIWYG style editor, which simplifies article creation, and facilitates customer feedback collection directly from an article. The platform offers many collaboration features which allow multiple users to work on an article together. However, these advanced features can only be accessed with an enterprise plan.
This knowledge base platform allows users to build a basic with an embeddable on-page support widget, that not only enhances customer experience, but also manages to resolve multiple queries at the same time, greatly reducing the burden from support agents. inSided offers a bouquet of features that not only help users build a comprehensive knowledge base but also boost agent productivity.
6. Wix Answers
Compared to other knowledge base tools, Wix Answers is known for its customer-centric approach towards query redressal. While the underlying principle of knowledge bases is to facilitate self-service for customers, Wix Answers takes it a step further with custom fields and predefined options that allow customers to describe their issues properly, at the same time giving support agents all the information they need to provide better answers.
7. Confluence by Atlassian
Post-pandemic team collaborations have been increasingly dependent on online platforms as more and more employees within an organization take up remote work. Confluence by Atlassian is a knowledge base software that provides a remote-friendly workspace where teams can easily collaborate and share data and is built to cater to teams of all sizes.
HubSpot’s customer knowledge base lets users bring together all customer data onto a single platform. Moreover, users can also convert their FAQs into a comprehensive library of solution articles, tutorials, guides and videos. Its service hub is equipped with a built-in dashboard that monitors real time customer service metrics. Its multilingual knowledge base is a notable feature as it helps enterprises cater to customers in their native languages.
A leading internal knowledge base software is Notion, where users can create checklists, Kanban boards as well as text documents. It also has multiple tools akin to project management such as assigning tasks with delivery dates. Users looking for personal use can make the most of Notion’s free plan, while team and enterprise plans are better suited for enterprises with multiple collaborators.
Bloomfire is another very prominent internal knowledge base software designed to assist employees in searching the information they require faster. Its AI-powered search engine is a powerful tool that can transcribe videos in a matter of minutes. Its social media like features allows users to create custom questions and answers which can be liked and shared by others.
Whatfix is a widely used knowledge base that focuses primarily on the digestibility of content by breaking down topics into shorter, stand-alone units. It is a robust platform that provides native integration with knowledge base systems, allowing users to embed their documentation directly into its apps.
12. Zoho Desk
One of the best knowledge management softwares is Zoho Desk, which helps enterprises deliver top quality customer support with tools that not only enhance executive productivity but also significantly improve analytic operations. Its dynamic reporting tools help managers track agent performance and address issues with data-driven decisions.
13. Happy Fox
A cloud-based knowledge management system, HappyFox is one of the leading solution providers across industries. It offers some unique features like multi-brand users’ portals, separate internal and external knowledge management systems, as well as feedback collection. It also supports portal rebranding, content categorization among other features.
Docs is a user-friendly knowledge base software, which is a part of the HelpScout customer service platform that lets users develop knowledge base articles in just a few minutes with its easy-to-use interface featuring a text editor that offers multiple formatting options. It also supports agents to share links of knowledge base articles via email, hassle-free, substantially reducing response time.
15. Service Now
Users looking for a more traditional knowledge management software will find that Service Now is right up their alley. It provides scalable solutions equipped with both internal and customer-facing knowledge bases. Some of its notable features include categorization, article review, and feedback sharing. It easily integrates with Microsoft Word Online and assists team members seamlessly create reusable knowledge base articles.
MangoApps has positioned itself as a more internal knowledge base software that is primarily designed to centralize workspaces, ensuring consistency in customer information, to be made available whenever required. Its ‘Library’ feature allows enterprises to seamlessly organize files, links and other resources into a digital index.
Dubbed as the “knowledge hub for the modern workplace”, Slab manages to unite multiple sources and club them into a single knowledge source. It has a simplistic editing interface, along with powerful search options and supports integrations like Slack, Google Docs, and GitHub. While many consider it as a free knowledge base software free knowledge base software, it has some very popular paid plans as well.
A versatile and dynamic cloud-based knowledge base, FreshDesk has been a go-to option for many enterprises looking to offer effortless and hassle-free customer experiences. FreshDesk helps businesses collaborate better, across the globe with efficient business processes. It combines the capabilities of a powerful ticketing system with a diverse knowledge management solution that significantly enhances support agents’ productivity.
19. Inkling Knowledge
Inkling Knowledge is a knowledge base software that supports content creation with superior streamlining options, that allows users to organize articles in the most meaningful method and deploy them across the organization for quick retrieval by customer-facing teams.
This knowledge base platform is specifically designed for internal use. Its unique AI capability can identify the right agent to deal with a particular customer query which can reduce response times and boost customer satisfaction by a significant margin. It features a Slack integration as well that allows users to set up real time notification triggers for various tasks.
Hiver’s knowledge base feature comes with an intuitive interface that allows you to create help articles for your customers with ease. It also offers a ticket submission option where customers can file a support ticket in case of unanswered queries. You can create and edit articles under specific categories and organize them based on what works best for your site. There’s also the option to customize your knowledge base and tailor it to your brand guidelines.
Now that you’ve gained a better understanding of knowledge management softwares, make sure to create one right away for your enterprise. While there are some popular names on the list, Appy Pie Help Desk stands out from the competition due to its comprehensive features and integrations, that allow users to develop
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