Engage in more conversations with Auto Dialing
Make calls automatically with Appy Pie’s Outbound Call Center and engage in more conversations with your customers. Waiting calls and dropped calls can hamper your agent productivity and waste valuable time. With outbound call auto dialing, your agents will spend time talking to genuine customers allowing your organization to focus better on the goal at hand - selling your product.
Agent productivity pushed to the max
With Appy Pie’s Outbound call center, your sales & support agents can work smartly and complete their work more efficiently. The software helps agents reduce their idle time and increase their productivity. Here’s how Appy Pie Outbound call center achieves this:
Informed conversations:
Your agents go into calls with all the customer information at hand
Automated agent assignment:
Calls are assigned to your agents based on their specialized skills meaning no call ever goes to the wrong agent
CRM integrations:
Integrate with popular CRMs to understand customer context and provide better overall support
Top Features of Appy Pie Outbound Contact Center
Call recording and monitoring
Each call your agent has with a customer is recorded and monitored to ensure that your agents provide the best possible customer service and support. These recordings can be used to guide new and existing agents and improve the customer experience over time.
Call analytics
Appy Pie’s outbound calling service lets you use its inbuilt call analytics to track the performance of your outbound center. Get complex analytical reports directly from the Appy Pie platform and improve your overall sales/support wing.
Campaign manager
Use the campaigns feature to launch and manage complex marketing and sales campaigns. With the help of call scripts, questionnaires, and specialized sales processes monitor your campaigns in real time and get the best possible outcomes.
Integrations
Use simple sales and marketing software integrations with CRM, support, eCommerce and Help Desk tools to increase the utility of Appy Pie’s outbound call center. Get all customer data in one place and deliver quicker and better service with ease.
Why choose Appy Pie’s Outbound Contact Center
Affordable:
Appy Pie is one of the most affordable outbound call center solutions on the market.
Scalable:
Appy Pie’s outbound services provide you with the best possible servers. Easily scale up your contact center whenever needed without worrying about anything.
Flexibility for your Agents:
Appy Pie’s outbound contact center provides your agents with simple perks that make work fun for them. Your agents can work from anywhere they want. This feature also enables organizations to create remote contact centers.
Minimal setup time:
Despite being a relatively complex work of technology, Appy Pie’s outbound contact center is extremely easy to set up and use. Your new support center can be online within hours.
Fast & Reliable:
Appy Pie will not be bogged down by traffic or incoming tickets. It will work faster and smoothly. Appy Pie is one of the most reliable contact center solutions on the market.
Completely on the Cloud:
Simply log in and begin! Appy Pie is a completely cloud-based platform. The entire outbound contact center works online with the help of the latest cloud solutions on the market.