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Create an omnichannel contact center for your business


Create an omnichannel contact center for your customers and interact with them using Appy Pie’s Omnichannel Contact Center software.


One cumulative platform for all your support channels


Give your support agents the ultimate tool to interact with your customers smoothly. Increase your customer engagement metrics across all your support channels with Appy Pie’s Omnichannel contact center software. Appy Pie has inbuilt support for the most popular interaction channels - Voice, SMS, Email, Mobile apps, WebChat, and social media platforms such as Facebook messenger, WhatsApp, etc.


Separate your channels when needed


Appy Pie’s omnichannel contact center solution allows you to separate your channels when needed with its intuitive dashboard. Gain real-time data about your various channels and agent interactions. Look at voice and chat metrics, agent history, and more with Appy Pie’s omnichannel contact center software.


Surprise your customers with journey mapping


Use Appy Pie’s omnichannel contact center and combine all-related customer interactions into a single conversation. Talk to customers that have approached various channels and maintain the context of the conversations better, enhancing the customer experience.


Where Appy Pie Omnichannel Contact Center helps you

  • Social: Respond quickly to comments and messages on your social media such as Facebook, Twitter, etc.
  • Chat: Provide customer support through live chat on web and mobile to your customers and leads.
  • Web: Leverage the best business outcomes with real-time analytics and engagement on your websites.
  • Email: Filter and route requests sent by email. Track email progress and ticket resolution.
  • Mobile: Make your mobile/web apps better and serve customers on the go with a simple and intuitive experience.
  • Video support: Personalize and enhance the consumer experience with video support through your omnichannel contact center.

Why choose Appy Pie’s Omnichannel Contact Center

  • Affordable: Appy Pie is one of the most affordable business solutions on the market. Revel in one of the industries’ most affordable omnichannel contact center solutions.
  • Scalable: Appy Pie’s omnichannel center provides you with the best possible servers. Easily scale up your contact center whenever needed without worrying about anything.
  • Flexibility for your Agents: Appy Pie’s omnichannel contact center provides your agents with simple perks that make work fun for them. Your agents can work from anywhere they want. This feature also enables organizations to create remote contact centers.
  • Minimal setup time: Despite being a relatively complex work of technology, Appy Pie’s omnichannel contact center is extremely easy to set up and use. Your new support center can be online within hours.
  • Fast & Reliable: Appy Pie will never be bogged down by traffic or incoming tickets. It will work fast and smoothly. One of the most reliable omnichannel contact center solutions on the market.
  • Completely on the Cloud: Simply log in and begin! Appy Pie is a completely cloud-based platform. The entire omnichannel contact center works online with the help of the latest cloud solutions on the market.
Page reviewed by: Abhinav Girdhar | Last Updated on January 24th, 2022 2:56 pm