Customer service virtual assistant

Modernize your customer communications strategy with a proactive customer service virtual assistant, built without any coding on Appy Pie.

Customer service virtual assistant
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How to build a virtual customer assistant for free:

To create a virtual assistant for customer service, follow a three-step process:

Open Appy Pie Chatbot in your web browser
Open Appy Pie Chatbot in your web browser Enter the name and select a category for your bot.
Customize template design and conversion flow
Customize template design and conversion flow To best serve your customers, humanize your virtual customer assistant.
Integrate your chatbot
Integrate your chatbot Make your customers’ experience smooth and seamless.
Benefits of customer support virtual assistants

What are the benefits of customer support virtual assistants?

  • Round-the-clock support A customer service virtual assistant provides 24/7 support without any breaks or getting tired with repetitive questions from customers. They can be programmed to learn from their mistakes and improve over time by analyzing data collected from previous interactions with customers (e.g., sentiment analysis).
  • Improves employees efficiency Virtual customer assistant bots can be used in conjunction with live chat agents so that bots can take care of simple requests while humans focus on complex ones only when needed. This results in improving the productivity and efficiency of your employees.
  • Increases sales and revenues A virtual assistant for customer service has the potential to increase sales since they are able to answer frequently asked questions about products and services quickly and accurately. It saves users from going through lengthy FAQs pages or contacting customer support teams via email or phone calls.
  • Better customer service Customer service bots provide personalized answers based on previous conversations as well as data collected from interactive sessions with customers. This helps businesses improve their services by identifying common problems among customers and addressing them accordingly.
  • Offers data for analysis A customer virtual assistant keeps an eye on users’ behavior and collects the data to further make different metrics. This data is further used to analyze the interests, problems, common queries, and much more about your target customers.

Why choose Appy Pie Chatbot to build a virtual customer assistant?

Interactive user interface

Interactive user interface

Appy Pie’s chatbot builder offers a user-friendly and intuitive visual editor to create a chatbot in a few hours.

Multiple templates

Multiple templates

Irrespective of your industry type, you can choose a template and tweak it in the way you want with Appy Pie’s chatbot building software.

Design and edit tools:

Design and edit tools

Whether you want to tailor chatbot design or conversation flow, Appy Pie Chatbot offers easy-to-use tools to completely customize your customer service assistant.

Easy integration

Easy integration

Appy Pie’s chatbot builder allows you to integrate your customer support assistant with other software and help in processes like marketing, social media posting, etc.



You can improve your products by analyzing the conversation between your chatbot and customers with the help of a feature offered by Appy Pie Chatbot.

Why do you need a customer service virtual assistant?

A virtual customer assistant is an artificial intelligence-powered chatbot that can interact with customers and provide them with solutions to their queries. It is a great way to enhance customer experience, reduce the number of calls received by call center agents and improve customer satisfaction.

These chatbots are perfect for businesses that want to increase their sales without increasing their costs. They can easily respond to customer’s queries, and even suggest products or services that they might be interested in. Customer support virtual assistants serve various purposes and help employees in avoiding repetitive tasks.

Frequently Asked Questions

What is a Customer Service Virtual Assistant?

A customer service virtual assistant helps your organization provide efficient customer service with the help of an automated virtual assistant.

Can I use this Customer Service Virtual Assistant for free?

Yes, you can create a customer service virtual assistant for free with Appy Pie’s no-code chatbot builder.

How much does a Customer Service Virtual Assistant cost?

Customer service virtual assistants cost nothing to make. You can make your own virtual assistant for customer service for free with Appy Pie Chatbot.

What are the advantages of Customer Service Virtual Assistant?

Here are some of the major benefits of building a Microsoft Teams Chatbot:

  1. Automate business processes

    A customer service virtual assistant has the following advantages:

  2. Cost-effective: Chatbots are affordable to create and can prove to be a cost-effective measure for your organization. A virtual assistant can help you reduce cost spent on resources and people.
  3. Enhanced customer experience: Virtual assistants are known to improve customer service and efficiency. They can help increase customer satisfaction and experience with your business.
  4. Instant responses: Virtual assistants are available 24*7 and can answer your customer’s burning queries immediately. They can respond within minutes.
What are the features of Customer Service Virtual Assistant?

Here are some of the top features of a customer service virtual assistant:

  1. Multilingual support: Your customer service virtual assistant can support multiple languages and appeal to a global audience.
  2. 24*7 support: Your chatbot can be available for customers 24*7 365 days a year. Never go offline with a virtual assistant for customer service.
  3. Multiple chats: Your chatbot can talk to hundreds of people at once meaning every customer is provided the support they need whenever they need it.
  4. Scalable: Virtual assistants are completely scalable and are suited for all kinds of businesses and this makes them extremely cost effective in the long run .
Page reviewed by: Abhinav Girdhar  | Last Updated on December 21st, 2023 9:38 am