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Build lasting customer relationships with Appy Pie Community Forum
Empower peer-to-peer discussions, drive loyalty, build brand equity, and reduce service costs
IN-BUILT FORUMS
Create, manage and segregate your community content in minutes. Appy Pie Community builder features 4 in-built forums enabling you to divide your content in different sections like announcements & releases, bugs & errors, suggestions & feedback and more.
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ADVANCED POST MODERATION
Turn on Moderation for your entire forum or for a specific type of content and review them before they are posted to your community. One of the most powerful features to reduce spam and unwanted participation. Add as many moderators as you want and stay on top of the discussion in your community. You can also choose to keep your forum private for you and your community members by making it exclusive only for logged-in users while still making sure that posts are approved by the moderators (or just you) before they’re published.
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Create Customised Communities
Create a custom web link; add brand logo, header images, and other important info of your business to ensure brand recognition and add authenticity. This custom link can be used to build your very own self-service Knowledge base and ticketing platform too. Let’s Get Started
Improve your customer interactions
Enable self-service and auto-help for all your customers and interact with them on a regular basis to gain deeper insights on your products and services. Empower peer-to-peer discussions and connect your product experts to customers. Allow customers to share their ideas and feedback on your products or services. Increase visibility of popular contributions. Keep posting the latest updates about your organization to ensure that customers stay connected with your brand.
Let’s Get StartedBuilding a feature-rich community is now as easy as pie
Discover other Top Features of Appy Pie Community Forum Software
Attach Stamps
Acknowledge posts by applying pre-defined stamps to the user posts & feedback. Users can see exactly what has been answered, started, completed, or declined.
Powerful Search & Filters
Easily filter searches for your community posts and narrow down the results to specific topics.
Intelligent Analytics
Discover the most popular posts, ideas, issues, searches, and member engagement to identify top contributors. You can also track popular posts with metrics like number of views, comments, upvotes, downvotes, followers and others.
Follow Posts to get Smart Notifications
Follow a post to stay updated on the new comments and replies on it via email and in-app notifications
Hierarchical Organization
To manage and grow your community efficiently, divide your content into categories and forums. This is a great way to boost customer engagement as they can browse and follow forums & posts as per their interests.
Spam Blocking
Flag suspicious post for review and approval prior to publishing automatically.
Let your customers talk to you directly
by asking, suggesting, ideating, and engaging with you on your online community
Increase Customer Satisfaction & reduce support costs
Enabling self-help for your product and services with Appy Pie Community forum software ensures that your customers can solve most of their issues and get answers to the most frequently asked questions on their own. This results in higher customer satisfaction as they do not have to wait for an agent to respond and reduces your support costs substantially.
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Enhanced Team Productivity
Appy Pie Community forum software allows you to build a customer-led community where a member can easily connect and interact with other community members to get their queries answered. This means that your agents will be able to focus better on the more complex and tough tickets that need hands-on help.
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Engage and retain customer
Increase your customer engagement and retention by building a strong online customer community using Appy Pie Community. Gain a wider understanding of what your members want and talk about on a regular basis. The rise or fall of your business depends upon the customer experience you offer.
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Appy Pie Community Builder
Boost customer loyalty with your own online community forum
Do you want to make sure that your customers have a great experience using your product or service so that they not only buy again, but also spread a good word for you? The fact is, even if you have a great product, but lousy customer support service, your customers aren’t likely to come back or talk positively about your brand. This is why delivering excellent customer experience is essential to the success and growth of your business. Of course, you can choose to spend a lot of money on your customer support service, but you can do a better job, in a cost-effective manner, by building an online community. There’s a lot of effort involved in building a community around your brand, but Appy Pie Community builder makes it a breeze.
Use Appy Pie Community forum software and create an excellent customer-led community for your product, brand, or website. An online community created using the best community forum software, like Appy Pie Community will help improve customer satisfaction and increase customer retention rates. Appy Pie Community builder features various practical features like Q&A for self-help, a variety of collaboration tools focused on one-on-one interactions between users, community interactions focused on help, general engagement, feedback, and ideation. When coupled with a self-service knowledge base and helpdesk, Appy Pie Community forum builder can help you increase your customer satisfaction levels and generate more business.
Appy Pie Community software connects you with your customers by creating a space for sharing ideas, collecting opinions, storing Q&A data, and interacting with fellow customers and business representatives. Our community forum software can be a powerful tool for your business. It can turn your customers into loyal advocates who spread a good word about your products or services Almost every marketer creates a forum to engage and retain the current customers. Building an online community with Appy Pie Community maker has several benefits for your business, including:
- Easily integrates with your existing website
- Enables creation of a forum in easy steps
- Encourages Networking
- Built-in instant messenger and chat room for public or private conversations
- Adds Personality to the conversation
- Enables engagement in searchable discussions
- Helps build relationships and create a sense of trust with prospective customers
- Ensures Peer to peer engagement for frequent activities in a forum
- In-built search engine optimization for driving more traffic to the forum
- Allows personal backup to a forum with just one click
- Turns your customers into your customer service reps
Appy Pie Community forum software features a variety of tools that you need to start, run, and grow your online communities. There is a lot you can accomplish with our online community platform.You won’t believe how simple it is to use, and how affordable it is. Give Appy Pie Community builder a try and turn your online community into a valuable marketing tool that drives leads, nurtures customers, enriches the customer experience, and generates revenue.
What are you waiting for?
Learn, share and collaborate better with Appy pie’s Community Forum Software