How to Create an FAQ Chatbot in 5 Easy Steps?

  1. Write your chatbot’s name

    Select a unique name to help your chatbot stand out

  2. Select the bot type

    Select answer bot as bot type and add your brand name to make it perfect

  3. Select bot personality

    Select the personality that you want your answer bot to have

  4. Train your bot

    Train your bot by adding questions and answers and ensuring that it provides correct answers to the questions.

  5. Launch your FAQ Chatbot

    Publish your FAQ chatbot

Benefits of Using an FAQ Chatbot For Your Business

Here are a few major benefits of using an FAQ chatbot for your business.

  1. Quick Answers:

    An FAQ chatbot allows your users to ask as many questions and answers all their queries quickly. Your clients no longer need to wait in the queues to speak to one of your live agents.

  2. Smart Bots:

    You can train your FAQ chatbots as per your business preferences and users’ behavior. These bots understand the users’ intent of the question and answer their queries accordingly.

  3. Enhanced Customer Service:

    Appy Pie’s FAQ bots help you deliver the best possible customer service experience. This helps you better connect with your users.

  4. Fulltime Availability:

    Appy Pie’s FAQ bots work round the clock and remain available for your customers all the time. Your users no longer need to stay in the queue waiting for a live agent.

  5. Increased Customer Engagement:

    Appy Pie’s FAQ Bot helps you keep your customers engaged and connected with your brand. They interact with your customers and help them feel that they will be helped with their issues and queries.

Features of FAQ Chatbot

Here are the top three features that Appy Pie’s QnA Maker offers.

  1. In-built Knowledge Bases:

    Appy Pie’s QnA Maker allows you to build an FAQ chatbot with built-in knowledgebases. You can add questions and answers to these knowledgebase articles based on your brand and products. These bots are not only beneficial for the external users but also, they can help your support team find answers to their queries too.

  2. Alternative Questions:

    This is one of the best features of Appy Pie’s QnA bots. The chatbot for FAQ allows you to add alternative questions to the main question so that the bot answers correctly if the main or any similar question is asked. It helps users find answers to their queries fast.

  3. Easy-to-use Interface:

    Appy Pie’s QnA maker bot provides you with an easy-to-use interface that you can use to create your own FAQ bot in just a few clicks.

How FAQ Chatbot helps Your Users?

When creating your own FAQ bot using Appy Pie’s FAQ Chatbot Builder, you first add your brand name to the bot. You must make a little research to know what kind of questions users are asking when interacting with other brands that offer similar products. And try to add this list of questions to your bot to make it ready to use.

That was your part in the bot usage. Let us now check out how it works for your clients. As soon as users initiate the chat with your bot, it will ask for the query they have and will provide them with the relevant answer. If unable to, the bot will transfer the chat to the live agent.

Top Frequently Asked Questions

An FAQ chatbot is an internet bot or software application that’s useful for answering some of the most frequently asked questions customers may have. FAQ bots help direct customers to the right website pages and provide answers any time of the day.

It’s as easy as pie to create a chatbot for your mobile app and website. Follow the steps below to create your own chatbot in minutes without any coding –

  1. Go to Chatbot Builder and click on “Create your own Chatbot”
  2. Enter the bot name and click on Next
  3. Select the type of chatbot you want for your business.
  4. Click on Create Account to check the preview of the bot
  5. Signup with Appy Pie to continue. If you already have an account, click on Login to continue. You can even login using your Google account
  6. You will receive a verification code on your email address. Enter the verification code on the screen that appears.
  7. This is your chatbot dashboard. From here, you can customize the widget as per your needs. You can change the header name, widget badge style, theme color, and chatbot avatar. Once you are done, click on “Save & Next” to continue
  8. You will be redirected to “Bot Flow” section. Here you can change the conversation flow of the bot if needed. Here, you can add the questions you want to ask the visitors
  9. Once you are done, click on “Save & Next” to finish creating your chatbot
  10. It’s time to integrate the chatbot on your website. Copy the widget code snippet from here and add it to the source code of your website. If you want, you can even email the code to your developer and ask them to add it to your website
  11. Once you have successfully implemented the chatbot, you will see the “Congratulations” message

All you need is Appy Pie Chatbot Builder to build a QnA chatbot for your needs.

It will just take 30 minutes or less to create a QnA chatbot.

Yes you can make money with QnA Chatbots. To make money

  1. Use your QnA Chatbot for Affiliate Marketing and Sponsorship
  2. You can sell QnAchatbot services to your clients
  3. QnAChatbots help generate leads and sales
  4. QnA Chatbots assist developers, and reply to accounting issues
  5. Use your QnA Chatbotsas Survey and statistics bot
Page reviewed by: Abhinav Girdhar  | Last Updated on March 31st, 2022 11:51 am