Introduction
At Appy Pie, our commitment to user privacy is as strong as our dedication to legal compliance. This guide is crafted to assist law enforcement and government agencies in navigating the process for data requests, ensuring a careful balance is maintained between the privacy rights of our users and legal requirements.
Information We Collect and Maintain
Overview of Collected Information:
Our privacy policy describes the personal information we gather to deliver our services. This encompasses a wide range of data, including but not limited to subscriber information (names, email addresses, phone numbers, physical addresses, methods and sources of payment, service duration and types, session times and durations, IP addresses), transactional records, and content uploaded to our platform, such as images and videos.
Specifics of Maintained Information:
We store various types of customer information, including subscriber details (names, email addresses, phone numbers, addresses, payment means and sources, length and type of services used, records of session times or durations, IP addresses), transactional records, and website content. The type of information we may disclose is dependent on the legal grounds of the request. Please note that we cannot assure the accuracy of the records as we do not verify or investigate the legitimacy of the information entered by our users into our systems (for example, a customer might use a fictitious email for signing up or a false name in the billing details).
Our Principles
- We categorically reject any voluntary data access to governments for surveillance purposes.
- We adhere to legal requests only when they are substantiated by robust legal justification.
Legal process service for law enforcement agencies
- For Law Enforcement Legal Processes and Contact: For inquiries under Article 11 of the DSA, please contact [email protected].
- For General Inquiries: Please send your questions to [email protected].
- Postal Address for Legal Process Service: Attn: Legal Department, Appy Pie LLP, 165, NSEZ, Noida, 201305, India.
We are dedicated to meeting legal standards to ensure the timely and efficient handling of your requests. It’s important to observe that serving legal processes on us must conform to the Hague Conventions due to our location in India, necessitating cooperation with India’s Central Authority to comply with international legal frameworks.
Emergency Requests
For urgent situations posing imminent harm, please contact us at [email protected] with a detailed justification for the emergency, in accordance with Article 18 of the Digital Services Act.
Upon Receiving a Request
Upon receipt, we meticulously assess the legal basis and privacy implications of each request and may seek further clarification. If the request is found to be compliant, we will proceed with disclosure to the extent legally permissible and notify the affected customer whenever possible.
