Knowledge is Power, Sharing it makes your teams Powerful
Building and promoting your help center is now as easy as pie
CREATE HELP ARTICLES
Not every issue needs the undivided attention of a live agent. By creating a repository of articles and FAQs with our Knowledge Base software, your customers can find answers to all their questions without waiting for an agent.Let’s Get Started
SEO - FRIENDLY CONTENT
Use this unique knowledge management software to easily customise your help articles for search engines & social media to help it rank high & get greater visibility. This ensures that your customers can find you and your content faster.Let’s Get Started
UNDERSTAND YOUR CUSTOMERS BETTER
Receive feedback from your customers in the form of votes and comments on all your help articles. Update your content regularly using our unique knowledge base software and keep your customers informed and satisfiedLet’s Get Started
Help Center Customisation
More Knowledge Base Features
SECURE ACCESSDecide who can access which content on your help center. With this unique knowledge base software you can make provisions for users to Sign Up for special or premium access
CUSTOM LINKSUse custom and social media links in the help center.
INSTANT PREVIEWSUsing our one of a kind knowledge base software, you can view exactly what your articles will look like, for your customers before you publish them
SAVE FOR LATERWith this efficient knowledge management software, you have the ability to save your work as draft and add, edit or publish the articles as per your convenience
HIERARCHICAL APPROACHMaintain a hierarchy of category and folders to sort your articles under various themes and genres and keep the entire knowledge base organized
Install the Perfect Solution
for your Organization now
REDUCE THE INCOMING CUSTOMER QUERIES
Enabling self-help with a knowledge base software ensures that your customers can search for and solve most of their issues and get answers to the most frequently asked questions on their own. This reduces the number of tickets that the agents have to deal with.Let’s Get Started
INCREASE AGENT EFFICIENCY
With a customer help center built using our knowledge management software, the repetitive queries will be handled by the comprehensive articles added to the knowledge base. This means that your agents will be able to focus better on the more complex and tough tickets that need hands-on help.Let’s Get Started
Reduce customer frustration
Instead of waiting for an agent's answer, the self-service portal based on a strong knowledge management software ensures that the customers are provided with the right solutions the moment they ask a question, reducing the overall wait time.Let’s Get Started
Appy Pie’s Knowledge Base Software
Helps you build an efficient Knowledge Base for happy & satisfied customers
Are you tired of answering the same customer questions again and again on chat? Have you been answering some repetitive customer queries on email? Do you want to set up an effective knowledge management system to help your customers find answers to their problems at their convenience? If yes, then creating a knowledge base is essential for you. If Implemented strategically, a rich knowledge base can help you improve your customer service while freeing up your agents’ time to work on complex customer issues.
Appy Pie’s knowledge base software allows you to create a library of information about a product, service, department, and other subjects related to your business. For example, let’s say you’re an online retailer selling jewelry for women. You are bound to get multiple queries frequently from your customers regarding metal or material, size, color, shipping cost, delivery time, and so on. Instead of answering all these generic questions repeatedly, you can create and save the answers to these questions using Appy Pie’s knowledge management software and host them on your website. This way, your customers can get the answers of those frequently asked questions at one place with ease.
Appy Pie’s knowledge base software allows you to document tutorials, DIY guides, and answers to frequently asked questions in one place. It also allows you to organize your content in a structured hierarchy so that it's easy for customers to find what they’re looking for. You can add unlimited number of sections under a category. Equipped with a powerful search engine, Appy Pie’s knowledge management software enables customers to spend less time hunting down answers to questions they may have about your products or services.
With easy content creation, organization, and a powerful search engine, our well-designed knowledge management system not only helps you answer customer questions, but can also act as an internal repository that can be used by your internal support department for onboarding, training and other purposes. Along with that, using our knowledge management software, you can cut down on your expenses for maintaining the customer support department while improving customer satisfaction exponentially.
Support Desk Solution
This Could Be The Start Of Something Huge
Great Customer Service Starts Here!