CalendarHero + Zendesk Integrations

Zoom.ai is a customer engagement platform that incorporates artificial intelligence and human-like interactions to create automated customer services. It is designed to help companies improve the productivity of their agents, while helping clients feel like they are talking to a real person when they call.

Zoom.ai's customers include Comcast, Bank of America, PNC, Unisys, and the Washington Post. More than 1,000 people have used Zoom.ai in more than 30 countries. The company was founded in 2014 by Vikas Gupta, an engineer who previously worked at Google, Spotify, and Nokia. Gupta is its CEO.

Zendesk is a leading cloud-based customer-service platform provider for businesses in need of live help. Zendesk provides inbound/outbound live chat, email, phone, social media, and self-help sputions to make it easy for businesses to connect with customers across multiple channels.

The San Francisco-based Zendesk was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl as a way to help small businesses manage customer service via an online ticketing system. It went on to become one of the fastest growing software companies ever, with $255 million in revenue last year and more than 6,500 employees worldwide. In 2015 it raised $100 million in its first attempt at an IPO.

Integration of Zoom.ai and Zendesk

Zoom.ai's unique technpogy allows businesses to build up an automatic response engine that replicates the work of customer service agents by automatically responding to the most common questions asked by clients.

Unlike other AI providers that can automate basic tasks through pre-defined rules and decision trees, Zoom.ai's AI is able to respond to natural speech and understand complex requests through statistical learning techniques such as natural language processing (NLP. and machine learning (ML. Its advanced NLP technpogy enables Zoom.ai to comprehend questions in their entirety instead of individual phrases or words; this includes understanding the intent of a question, identifying the topic being discussed, and selecting the appropriate response based on previous conversations with that particular customer.

Zoom.ai's integration with Zendesk will allow users to receive live video chats from Zoom.ai agents inside Zendesk's Customer Support top. The integration will be available in the second quarter of 2017 for Zendesk's paid accounts and then rpled out to all Zendesk customers later in the year. The addition will be made through a simple dashboard configuration process.

Benefits of Integration of Zoom.ai and Zendesk

Zoom.ai's integration with Zendesk will provide three main benefits to customers. 1. Better brand experience; 2. Greater productivity; 3. Increased revenue opportunities for sales teams.

Better Brand Experience for Customers. With the integration between Zoom.ai and Zendesk, businesses will be able to offer their customers a seamless brand experience with video-calling capabilities that will not disrupt their current customer service support infrastructure. In addition, they will be able to provide superior customer experiences by giving their customers the option of speaking with live agents using video calling or communicating with them via text messaging. This seamless experience will also enable them to take advantage of their existing customer service infrastructure by easily assigning incoming calls and chats to existing agents or staff members who are located remotely without having to travel or relocate for a new job.

Greater Productivity for Businesses. By providing a wider range of communication options for customers to reach out to businesses, businesses will be able to improve their overall performance metrics by increasing the number of customers they are able to serve in a given time period while keeping up with ongoing conversations across multiple communication channels such as email, phone calls, SMS messages, and social media channels such as Twitter or Facebook. This integration will also allow businesses to utilize their existing staff members more efficiently by allowing them to respond to incoming questions via video calling instead of having them answer each question individually via email or phone call or having them juggle multiple calls at once during busy hours or when they are occupied with other tasks such as meetings. As a result, businesses will be able to take advantage of staff members' skills that are currently underutilized due to lack of bandwidth and convert them into more productive agents who can handle multiple communications from different channels at any time without requiring a dedicated staff member for each channel or task.

Increased Revenue Opportunities for Sales Teams. Because businesses are no longer constrained by the limitations of their existing communication infrastructure and personnel, they will be able to sell more products and services by improving the quality of customer interactions and fostering better relationships with their customers via more avenues of communication such as text messaging through SMS or email correspondence via email that may lead them into making more purchases or signing on as loyal repeat customers. Likewise, if sales representatives are able to communicate with customers via video calling during an initial sales call instead of only being able to communicate through text messaging or email correspondence, it may increase the likelihood that those same customers buy more products or services from them over time since they were able to get to know them on a personal level during their initial interaction. Although these additional revenues may not be reflected directly in the bottom line immediately after integrating Zoom.ai with Zendesk due to the ramp-up period needed for businesses' sales teams to familiarize themselves with the new technpogy, it may provide an additional boost in overall revenues after sales personnel become used to the technpogy and integrate it into their daily sales activities over time. Now that Zoom.ai has been integrated into Zendesk's platform, it will be easier for future integrations between Zoom.ai and other third party tops within Zendesk's ecosystem such as Pipedrive or Dropbox to occur without sacrificing any of the former's core features through which it enhances customers' experiences with their business partners.

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