Zoom is a cloud-based video communications app that brings video conferencing, online meetings and group messaging into one easy-to-use application. It is the best tool for teams to get together, take action and move forward.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
Zoom + ServiceNowUpdate Record in ServiceNow when New Recording is created in Zoom Read More...
Zoom + ServiceNowUpdate Record in ServiceNow when New Registrant is created in Zoom Read More...
Zoom + ServiceNowUpdate Record in ServiceNow when New Meeting is created in Zoom Read More...
It's easy to connect Zoom + ServiceNow without coding knowledge. Start creating your own business flow.
Triggers when a new Meeting or Webinar is created.
Triggers when a new Recording is completed for a Meeting or Webinar.
Triggers when a new registrant is added to a Webinar.
Triggers when a new record is created.
Triggers when a record is update.
Creates a new Zoom Meeting. Note: The meeting options such as join before host, host video, participants video and audio setting would follow the account/user group setting in Zoom web page.
Add a new meeting registrant.
Create registration questions that will be displayed to users while registering for a meeting.
Creates a new webinar registrant.
Creates a new record in a table.
Update a old record in a table.
Zoom is a platform that helps you to communicate with all your team members, customers and partners in real-time.
ServiceNow is an application that provides cloud-based IT management and operations, including IT support management, IT service desk and help desk services.
Zoom is the best top for communications between workers and their teams. It can be connected with ServiceNow to improve the productivity of your team. In this case, ServiceNow will be used for managing customer service and everything related to it.
Our team will choose which team member should answer customer issues. Then, the customer will be notified via email or message. We will use a special field in our workflow to connect a real-time audio/video chat with the customer issue, so that our team can answer any questions that the customer has. The customer will be able to see all the information about his or her request at any time.
We will also be able to integrate Zoom with the ServiceNow API to easily create a video call between our team and the customer. We can do this through the ServiceNow/Zoom integration. To conclude, we are able to make audio/video calls using one single platform, which means we don’t have to use many different applications for this purpose.
The integration of these two applications will provide many benefits for our company. If we want to start integrating them, we need to fplow some steps:
First, we should select the feature “Add an Integrations” in the menu of ServiceNow. Then, we should click on “Manage” in the dropdown menu. When we want to add a new integration, we need to select “Connect a SIP endpoint” in the next window. Then, we should enter our username and password in the fields that appear after we click on “Connect” button.
After that, we should find a button named “Test Call” and click on it. This will open a pop-up where we need to enter a phone number. After entering some numbers into this text box (e.g., “+15559468576”), we should press “Call Me!” button. Then, we should get a message from Zoom saying that our call has been connected with someone at the other side of the line. If we don’t get any message from Zoom, it means that the test call was not successful and we need to try this step again until our call is connected successfully.
Another benefit of integrating these two systems is that we will be able to see all incoming and outgoing calls in our ticketing system, which allows us to analyze how well our team works and make some improvements if needed. Any report on calls can help our management team to make decisions about staffing levels and add more people if necessary.
Furthermore, if our team uses Zendesk or Salesforce for managing customer service tickets, it will be easier to move between these programs without changing platforms as well as logging in several times to get information about customer requests. Also, we can easily make a connection between Zendesk or Salesforce app and Zoom.
The process to integrate Zoom and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.