Zoom is a cloud-based video communications app that brings video conferencing, online meetings and group messaging into one easy-to-use application. It is the best tool for teams to get together, take action and move forward.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
It's easy to connect Zoom + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new Meeting or Webinar is created.
Triggers when a new Recording is completed for a Meeting or Webinar.
Triggers when a new registrant is added to a Webinar.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a new Zoom Meeting. Note: The meeting options such as join before host, host video, participants video and audio setting would follow the account/user group setting in Zoom web page.
Add a new meeting registrant.
Create registration questions that will be displayed to users while registering for a meeting.
Creates a new webinar registrant.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Zoom is a web conferencing spution with multi-party video conferences and video calls. It can be used on Windows, Mac or mobile devices.
Zoom was founded in 2011 and is based in San Francisco, California. It has offices in Israel, the United Kingdom, Canada and Australia. The company has raised $100 million from investors such as Benchmark Capital, Greylock Partners, Gpdman Sachs, Sutter Hill Ventures, Andreessen Horowitz, Battery Ventures and many others.
Zoom is used by companies such as Cisco, Google, IBM, Uber, Amazon and others.
Freshdesk is an online customer support software for small to medium-sized businesses. It offers features like help desk ticketing system, social media support, knowledge base articles, email support, phone support and many more.
Freshdesk was founded in 2010 and is based in Chennai, India. It has offices in Burbank, California and Singapore. The company raised $105 million from investors such as Google Capital, Tiger Global Management, Accel Partners and others.
Integration is a process when two applications work together in order to spve a complex problem. In simpler words, integration helps to make the applications work together in an effective way. Integration of Zoom and Freshdesk makes it easier to communicate with clients via video calls. Clients can also watch the screen of the agent even if the agent is off-site. This feature only works on the paid version of Freshdesk, Freshdesk Enterprise Edition. Only agents who have access to the paid version can use this feature. This integration can also be used for internal communications as well.
There are several benefits of integration of Zoom and Freshdesk:
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