Zoom + Freshdesk Integrations
Appy Pie Connect allows you to automate multiple workflows between Zoom and Freshdesk
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Zoom is a cloud-based video communications app that brings video conferencing, online meetings and group messaging into one easy-to-use application. It is the best tool for teams to get together, take action and move forward.
About Freshdesk
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Freshdesk IntegrationsBest ways to Integrate Zoom + Freshdesk
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When this happens...
New Recording
Then do this...
Create Contact
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When this happens...
New Recording
Then do this...
Create Ticket
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When this happens...
New Registrant
Then do this...
Create Contact
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When this happens...
New Registrant
Then do this...
Create Ticket
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When this happens...
New Meeting
Then do this...
Create Contact
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When this happens...
{{item.triggerTitle}}
Then do this...{{item.actionTitle}}
It's easy to connect Zoom + Freshdesk without coding knowledge. Start creating your own business flow.
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New Meeting
Triggers when a new Meeting or Webinar is created.
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New Recording
Triggers when a new Recording is completed for a Meeting or Webinar.
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New Registrant
Triggers when a new registrant is added to a Webinar.
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New Contact
Triggers when a new customer is created.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Triggers when a Ticket is updated.
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Create Meeting
Creates a new Zoom Meeting. Note: The meeting options such as join before host, host video, participants video and audio setting would follow the account/user group setting in Zoom web page.
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Create Meeting Registrant
Add a new meeting registrant.
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Create Meeting Registration Custom Question
Create registration questions that will be displayed to users while registering for a meeting.
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Create Registrant
Creates a new webinar registrant.
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Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
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Create Ticket
Create a ticket in Freshdesk for your domain.
How Zoom & Freshdesk Integrations Work
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Step 1: Choose Zoom as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Freshdesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Zoom to Freshdesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Zoom and Freshdesk
Zoom?
Zoom is a web conferencing spution with multi-party video conferences and video calls. It can be used on Windows, Mac or mobile devices.
Zoom was founded in 2011 and is based in San Francisco, California. It has offices in Israel, the United Kingdom, Canada and Australia. The company has raised $100 million from investors such as Benchmark Capital, Greylock Partners, Gpdman Sachs, Sutter Hill Ventures, Andreessen Horowitz, Battery Ventures and many others.
Zoom is used by companies such as Cisco, Google, IBM, Uber, Amazon and others.
Freshdesk?
Freshdesk is an online customer support software for small to medium-sized businesses. It offers features like help desk ticketing system, social media support, knowledge base articles, email support, phone support and many more.
Freshdesk was founded in 2010 and is based in Chennai, India. It has offices in Burbank, California and Singapore. The company raised $105 million from investors such as Google Capital, Tiger Global Management, Accel Partners and others.
Integration of Zoom and Freshdesk
Integration is a process when two applications work together in order to spve a complex problem. In simpler words, integration helps to make the applications work together in an effective way. Integration of Zoom and Freshdesk makes it easier to communicate with clients via video calls. Clients can also watch the screen of the agent even if the agent is off-site. This feature only works on the paid version of Freshdesk, Freshdesk Enterprise Edition. Only agents who have access to the paid version can use this feature. This integration can also be used for internal communications as well.
Benefits of Integration of Zoom and Freshdesk
There are several benefits of integration of Zoom and Freshdesk:
- Customer Support – Both Freshdesk and Zoom are used for customer support. With the integration of these two applications, customers can be helped faster using video calls rather than emails or phone calls. Customers can also watch the screen of the agent while he/she is helping them via video calls. This will make it easier for customers to understand what is happening. Also, a screen sharing feature makes it easier for agents to explain what they are doing on their computers if they are unable to explain via voice calls. Also, agents can take screenshots which they can later use to give support and also send the screenshot to client’s email account so that client will have a copy of it too.
- Internal Operations – Integrating Zoom and Freshdesk can also be used for internal operations as well other than just customer support. For example, many organizations have multiple offices around the world and these offices need to work together effectively in order to provide services and products efficiently to customers. One way to do this would be to integrate Zoom into the organization’s Freshdesk which will allow employees from different offices around the world to communicate with each other easily using video calls. Screen sharing can also be used for this purpose in order to show each other what they are working on at all times. Employees will feel connected to each other that way and will work together more efficiently as a team which will lead to better customer service for the organization as a whpe.
- Employee Performance Reviews – As mentioned above, employees from different offices around the world are able to communicate with each other easily using video calls thanks to integration of Zoom and Freshdesk. Employees are also able to share their computer screens with each other during these video calls which means that they can always keep each other updated about their work and progress even if they are working remotely from each other. This kind of transparency will make it easier for employees from various departments within the organization to work seamlessly together which will lead to better employee performance reviews at the end of every quarter or year depending on how often the organization does performance reviews for its employees.
The process to integrate Zoom and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
