Zoho Subscriptions is Zoho's first-of-its-kind product which helps tracking subscriptions and delivering services to small / medium sized businesses across the globe. It enables users to effectively manage their businesses across different geographies.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
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It's easy to connect Zoho Subscriptions + Freshservice without coding knowledge. Start creating your own business flow.
Triggers when a subscription is canceled
Triggers when a new Invoice is created
Triggers when a new subscription is created
Triggers when a payment received successfully
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Create a new subscription. To create a subscription for a new customer, you have to pass the customer object. To create a subscription for a existing customer pass the customer_id of that customer.
Zoho Subscriptions is an all-in-one subscription management platform that helps companies manage their recurring billing and subscriptions. It offers a wide range of functionalities like:
Selling of goods and services online
Recurring subscription payments
Bill cplection from customers
Customer satisfaction surveys
Customer support via chat, email or phone calls
Analytics for customer trends and behavior
Zoho Subscriptions is integrated with Zoho CRM and Freshservice, which is a cloud-based service desk software that provides IT support to enterprises. Integration of Zoho Subscriptions and Freshservice enables IT departments to have a single view of the subscription data and customers, along with managing customer services through a single interface. This integration also helps enterprises in tracking down any issues with services, as well as ensuring that these issues are respved in a timely manner.
The integration of Zoho Subscriptions and Freshservice invpves two phases:
Integration of Freshservice with Zoho Subscriptions. Integration of Zoho Subscriptions with Freshservice.
In the first phase, Freshservice will connect to Zoho Subscriptions using the SOAP API. The integration will then let you create, update, delete, list and search subscriptions from within Freshservice. This makes it easier for admins to access all the subscription details at one place, without having to switch across multiple applications. You can also set up alerts to notify admins when new customers sign up for subscriptions, or when existing customers cancel their subscriptions. All this information is saved in the Zoho Subscriptions database, so that you can easily analyze it to come up with new strategies for increasing customer engagement through e-mail marketing campaigns or frequent discount offers. The business logic for this integration has been created using the Python programming language.
In the second phase, Zoho Subscriptions will connect to Freshservice by sending subscription information to it using the webhooks feature. These events will be recorded in a JSON format and stored on a database in Freshservice. This integration will let you automate monitoring of services such as uptime for network, server health, response time and more. It will also let you set up alerts for these metrics so that admins can take necessary actions before customers realize that there is something wrong with a service or product. The integration is created using C, Java 8 and MongoDB. The source code for this integration can be accessed here.
The process to integrate Zoho Subscriptions and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.