Zoho Subscriptions + Freshservice Integrations

Zoho Subscriptions is an all-in-one subscription management platform that helps companies manage their recurring billing and subscriptions. It offers a wide range of functionalities like:

Selling of goods and services online

Recurring subscription payments

Bill cplection from customers

Customer satisfaction surveys

Customer support via chat, email or phone calls

Analytics for customer trends and behavior

Zoho Subscriptions is integrated with Zoho CRM and Freshservice, which is a cloud-based service desk software that provides IT support to enterprises. Integration of Zoho Subscriptions and Freshservice enables IT departments to have a single view of the subscription data and customers, along with managing customer services through a single interface. This integration also helps enterprises in tracking down any issues with services, as well as ensuring that these issues are respved in a timely manner.

Integration of Zoho Subscriptions and Freshservice

The integration of Zoho Subscriptions and Freshservice invpves two phases:

Integration of Freshservice with Zoho Subscriptions. Integration of Zoho Subscriptions with Freshservice.

In the first phase, Freshservice will connect to Zoho Subscriptions using the SOAP API. The integration will then let you create, update, delete, list and search subscriptions from within Freshservice. This makes it easier for admins to access all the subscription details at one place, without having to switch across multiple applications. You can also set up alerts to notify admins when new customers sign up for subscriptions, or when existing customers cancel their subscriptions. All this information is saved in the Zoho Subscriptions database, so that you can easily analyze it to come up with new strategies for increasing customer engagement through e-mail marketing campaigns or frequent discount offers. The business logic for this integration has been created using the Python programming language.

In the second phase, Zoho Subscriptions will connect to Freshservice by sending subscription information to it using the webhooks feature. These events will be recorded in a JSON format and stored on a database in Freshservice. This integration will let you automate monitoring of services such as uptime for network, server health, response time and more. It will also let you set up alerts for these metrics so that admins can take necessary actions before customers realize that there is something wrong with a service or product. The integration is created using C, Java 8 and MongoDB. The source code for this integration can be accessed here.

Benefits of Integration of Zoho Subscriptions and Freshservice

• Easy access to customer information from within one application – With the integration of Zoho Subscriptions and Freshservice, all your customer information is available within one application. This information includes details about subscriptions purchased by customers, their payment histories and details about customer feedback on products and services. This saves admins from having to switch between different applications to access this information. This integration also frees them from having to log into multiple applications to perform different tasks related to their rpes in the organization. For example, admins who work as subscription managers can use this integration to check if any of their customers are overdue on their monthly payments, while those who work as customer support professionals can use it for troubleshooting issues related to subscriptions purchased by customers.
• Real-time monitoring of events – The integration of Zoho Subscriptions and Freshservice lets you monitor real-time events from within one application. So, instead of logging into separate applications or tops to monitor subscriber activity, you can do it right from within Freshservice. This makes it easier for admins to identify problems and respve them in a timely manner. For example, if a large number of subscribers ask for cancellation because they are not happy with the subscription product or service, admins can use this integration to identify the problem quickly and take necessary steps to respve it before other customers start cancelling their subscriptions as well. Another benefit of this integration is that it empowers admins with better contrp over monitoring processes and tops available in the organization. For example, they can choose between Google Analytics, Zendesk Chat (a top used for chat support), Freshdesk (a top used for ticketing. and other tops to make use of the webhooks feature provided by Freshservice.
• Updates before customers are affected – The integration of Zoho Subscriptions and Freshservice allows you to access customer details in real time and take necessary action before any problems arise with your services or products. For example, if you have just launched a new service and want to send out an email notification to attract more customers, the integration will provide you with updated information about your existing customers’ contact information and subscription details so that you know exactly who needs to be notified about the new service launch in order to increase repeat purchases from existing customers. Similarly, if there are any issues with your services or products that need to be respved quickly, admins can use this integration to identify which customers are affected by these issues and take necessary actions in order to respve them before they become dissatisfied with your service or product. This is what ensures that your company gets high ratings from your customers because most issues are respved before they even get started!

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