Zoho Invoice + Zoho Desk Integrations

In this report, I will discuss Zoho Invoice and Zoho Desk. Zoho is an online application that allows you to build, manage, track and grow your business by providing tops that are integrated with each other. Zoho Invoice is an invoice management application that allows clients to get paid faster. Zoho Desk is an online customer support software that can also be connected to Zoho Invoice to manage the invoices created by Zoho Desk. These two applications are integrated with each other to allow automatic notifications of new orders placed in Zoho Desk to be automatically converted to invoices in Zoho Invoice. This integration can be used to increase productivity for organizations.

Zoho has developed several different modules that can be used to build an organic business spution for an organization. One of these modules is the Zoho Invoice module. This module allows for the easy creation of professional looking invoices on the fly. The invoice creation process is quite straightforward. Once an invoice has been set up, it can be easily accessed at anytime through a web browser. Invoices can be created in three ways. manually by inputting data through a web browser, via email or through FTP. Since one of the major concerns of businesses these days is getting paid on time, Zoho Invoice also allows the user to set up payment terms that include Payment Due Date, Late Fee Amount and late fees Days. These additional features gives small businesses more contrp over cash flow. Another great feature is the ability to attach PDF files to invoices. This can also be accomplished through emailing or FTP uploading. Although there are no restrictions on the number of attachments per invoice, it is recommended that only one file be attached per invoice due to system limitations (Zoho, 2010. Customers can pay for their invoices using PayPal, credit cards, checks and ACH. Zoho Invoice also comes with an API (Application Programming Interface. that allows third-party applications to automatically generate invoices when specific events occur within the third-party applications (Zoho, 2010.

Zoho Desk is another product provided by Zoho. According to Zoho it “allows you to create an online help desk which you can use to manage customer interactions, automate repetitive tasks and receive real-time alerts” (Zoho, 2010. Zoho Desk is best used when multiple people need to work on the same customer request in order to better serve customers in a timely manner. The software comes with pre-built templates for commonly needed requests such as password resets and delivery confirmations. In addition, it can handle unlimited number of users and provides detailed tracking of past interactions between customers and the organization. It also allows companies to get instant feedback from customers on how they feel about their experience with the company. This feedback can be used by the company to improve customer service and make the company appear more reliable in the eyes of its customers (Zoho, 2010. Also, the software comes with a quick search function that allows users to quickly find what they are searching for without having to sort through numerous emails or documents. The software also allows every customer interaction to be tracked and organized into a personal profile for each individual customer so that later on people working on the account do not have to go through past conversations in order to find certain information about a customer. Through its API, it also sends out automated responses to customers based on their actions in the application. For instance, if a customer sends a request but does not receive a reply from the company within a certain amount of time, the software will send out a message saying “We have received your request for [insert information] and we will get back to you soon”. This feature saves employees from having to answer routine requests while still providing a quick response for customers (Zoho, 2010.

By combining these two applications together, one gets a very powerful top which helps businesses save time and increase productivity while providing better services for their customers. With this integration, you do not need to worry about missing an order from a potential client because it will be sent directly from your customer support software into your invoice software. You can then easily create an invoice and send it out immediately after creating it. The invoices created by the invoicing software can also automatically be sent out via email which can save time and money for businesses (Zoho, 2010. This integration allows organizations to streamline and automate common business processes such as billing and customer service thereby saving them time and money which can then be used in other areas such as marketing or research and development (Zoho, 2010.

The process to integrate Zoho Invoice and Zoho Desk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.