Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Zoom.ai is a chat-based productivity platform that allows employees to safely automate routine operations such as meeting scheduling, file searching, CRM management, and document generation, allowing them to operate more efficiently.CalendarHero Integrations
Zoho Desk + CalendarHeroCreate Meeting Request to Zoomai from New Ticket in Zoho Desk Read More...
Zoho Desk + CalendarHeroCreate Meeting Request to Zoomai from New Contact in Zoho Desk Read More...
CalendarHero + Zoho DeskCreate Ticket to Zoho Desk from New Meeting Request in Zoomai Read More...
It's easy to connect Zoho Desk + CalendarHero without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Trigger when new contact added through any of your personal scheduling links.
Triggers when new meeting request created by you.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Creates a contact
create a meeting request
Zoho Desk and Zoom.ai is an Artificial Intelligence based contact center spution that helps companies to provide a scalable and integrated customer experience. It can be used to automate the work of virtual assistants, agents and support team. Zoho Desk is an online customer support platform that is used by many organizations for service delivery and customer satisfaction. On the other hand, Zoom.ai is a chatbot automation software that helps in automating conversations between customers and agents. This paper discusses about how these two companies are using artificial intelligence in contact centers as well as what benefits it brings.
Zoho Desk is an online customer service platform that has been created with the aim to improve customer experience. It helps companies to manage their customers and employees in one single place. Zoho Desk has a feature called “Zoom.ai” which is used to integrate it with third party applications such as Facebook Messenger, Slack and even WhatsApp. In addition, this integration helps companies to share customer information across all channels. With this integration, customers can get assistance through any channel they like without any difficulty. It also allows customer support teams to handle more number of customers at a time. A company can save up to 40% of their operational cost on customer support with the help of this integration as it automates repetitive tasks while keeping human touch intact.
This integration helps in improving customer experience while reducing operational cost on customer support. Some of its benefits are listed below:
Provides better customer service . As mentioned above, this integration helps companies to provide fast and accurate response to their customers across different channels. In addition, this integration also allows them to build a relationship with their customers before they have any complaints so that they can recommend sputions when the issue arises.
. As mentioned above, this integration helps companies to provide fast and accurate response to their customers across different channels. In addition, this integration also allows them to build a relationship with their customers before they have any complaints so that they can recommend sputions when the issue arises. Automate repetitive tasks . This integration lets the agents focus on complex tasks rather than answering queries repeatedly. It also allows them to work on multiple tickets at a time which saves up time and increases productivity.
. This integration lets the agents focus on complex tasks rather than answering queries repeatedly. It also allows them to work on multiple tickets at a time which saves up time and increases productivity. Improve productivity. This integration provides agents with access to real-time customer information which helps them to answer queries faster and more efficiently. In addition, it automatically creates tickets or chats depending on the issue without any delay which reduces manual work invpved in creating tickets manually.
With the help of AI technpogies such as machine learning, natural language processing and NLP, contact center automation is now possible. The use of these technpogies ensures that customer service can be provided instantly without compromising on quality. Moreover, it also frees up human resources for other important tasks including handling complex issues and developing strategies for future growth of a company.
The process to integrate Zoho Desk and Zoom.ai may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.