Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Zoho Desk + Zoho DeskUpdate Ticket in Zoho Desk when New Ticket is created in Zoho Desk Read More...
Zoho Desk + Zoho DeskUpdate Contact in Zoho Desk when New Ticket is created in Zoho Desk Read More...
It's easy to connect Zoho Desk + Zoho Desk without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
I will start with Zoho Desk, which is a cloud-based customer engagement platform. It includes email marketing, live chat, social media management, surveys, help desk, and voice call center. Zoho Desk can be integrated with Zoho CRM, which means that you can do a lot more with it.
Zoho Desk has a Pay-As-You-Go pricing model. It is based on the number of users you have. A company can have a maximum of 50 users. Zoho Desk allows you to add new users from the dashboard whenever you need them. If you need more connections, the dashboard allows you to add more connectors for social media. You can add more connectors anytime from the dashboard.
Zoho Desk also supports Android and iOS devices. So, if you want to add a live chat option on your Android or iOS app, you can do that from Zoho Desk.
Zoho Desk has a widget that can be added on your website. It is very easy to integrate with any content management system (CMS. like WordPress and Drupal. This widget allows the customers to contact the support team directly from your website. The contact data of the customers will be automatically sent to Zoho Desk from wherever they are contacting from.
In the second part of my article, I will talk about how Zoho Desk can be integrated with Zoho CRM. As I said earlier, you can get a lot more out of Zoho Desk once it is integrated with Zoho CRM. For example, when a customer reaches out to your help desk in Zoho Desk, you can find his details in Zoho CRM and use it in the conversation. When a customer reaches out to your customer care team in live chat, you can add his details with the chat history in Zoho CRM so that you don’t have to reach out to them later.
You can create campaigns in CRM and deploy them in Zoho Desk with just one click. Zoho Desk allows you to add newsletter templates and social media templates so that whenever a customer gives his email address in your help desk or support portal, you can send him an automated email asking him to fill the newsletter subscription form or fill up your social media pages. You can also add these templates directly in Zoho Desk and let customers fill up their forms right there and then without leaving the help desk or support portal.
You can also send customized emails after completing a service request. These emails can be sent from Zoho CRM and Zoho Desk at the same time which reduces the time taken for sending these emails and ensures that customers receive the email only when the service request gets completed.
I have provided all the information about Zoho Desk so far. I have also shared how it helps you improve customer engagement, efficiency, marketing, etc. I have also described how it can be integrated with Zoho CRM so that your business gets the best of both worlds, i.e., you get all the benefits of using both together. All in all, using Zoho Desk with Zoho CRM helps you automate most of your business processes while making sure that your employees are updated about everything that’s happening within your workplace by getting notifications at each stage of your business process.
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