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Integrate Zoho Desk with Zoho Desk

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Zoho Desk

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About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

Zoho Desk Alternatives

Looking for the Zoho Desk Alternatives? Here is the list of top Zoho Desk Alternatives

  • Zendesk Integration Zendesk
  • Freshdesk Integration Freshdesk

Best ways to Integrate Zoho Desk + Zoho Desk

  • Zoho Desk Integration Zoho Desk Integration

    Zoho Desk + Zoho Desk

    Create Ticket to Zoho Desk from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Zoho Desk Integration Create Ticket
  • Zoho Desk Integration Zoho Desk Integration

    Zoho Desk + Zoho Desk

    Update Ticket in Zoho Desk when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Zoho Desk Integration Update Ticket
  • Zoho Desk Integration Zoho Desk Integration

    Zoho Desk + Zoho Desk

    Update Contact in Zoho Desk when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Zoho Desk Integration Update Contact
  • Zoho Desk Integration Zoho Desk Integration

    Zoho Desk + Zoho Desk

    Create Customer to Zoho Desk from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Zoho Desk Integration Create Customer
  • Zoho Desk Integration Zoho Desk Integration

    Zoho Desk + Zoho Desk

    Create Account to Zoho Desk from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Zoho Desk Integration Create Account
  • Zoho Desk Integration {{item.actionAppName}} Integration

    Zoho Desk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zoho Desk + Zoho Desk in easier way

It's easy to connect Zoho Desk + Zoho Desk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zoho Desk & Zoho Desk Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoho Desk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Zoho Desk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Zoho Desk

I will start with Zoho Desk, which is a cloud-based customer engagement platform. It includes email marketing, live chat, social media management, surveys, help desk, and voice call center. Zoho Desk can be integrated with Zoho CRM, which means that you can do a lot more with it.

Zoho Desk has a Pay-As-You-Go pricing model. It is based on the number of users you have. A company can have a maximum of 50 users. Zoho Desk allows you to add new users from the dashboard whenever you need them. If you need more connections, the dashboard allows you to add more connectors for social media. You can add more connectors anytime from the dashboard.

Zoho Desk also supports Android and iOS devices. So, if you want to add a live chat option on your Android or iOS app, you can do that from Zoho Desk.

Zoho Desk has a widget that can be added on your website. It is very easy to integrate with any content management system (CMS. like WordPress and Drupal. This widget allows the customers to contact the support team directly from your website. The contact data of the customers will be automatically sent to Zoho Desk from wherever they are contacting from.

In the second part of my article, I will talk about how Zoho Desk can be integrated with Zoho CRM. As I said earlier, you can get a lot more out of Zoho Desk once it is integrated with Zoho CRM. For example, when a customer reaches out to your help desk in Zoho Desk, you can find his details in Zoho CRM and use it in the conversation. When a customer reaches out to your customer care team in live chat, you can add his details with the chat history in Zoho CRM so that you don’t have to reach out to them later.

You can create campaigns in CRM and deploy them in Zoho Desk with just one click. Zoho Desk allows you to add newsletter templates and social media templates so that whenever a customer gives his email address in your help desk or support portal, you can send him an automated email asking him to fill the newsletter subscription form or fill up your social media pages. You can also add these templates directly in Zoho Desk and let customers fill up their forms right there and then without leaving the help desk or support portal.

You can also send customized emails after completing a service request. These emails can be sent from Zoho CRM and Zoho Desk at the same time which reduces the time taken for sending these emails and ensures that customers receive the email only when the service request gets completed.

I have provided all the information about Zoho Desk so far. I have also shared how it helps you improve customer engagement, efficiency, marketing, etc. I have also described how it can be integrated with Zoho CRM so that your business gets the best of both worlds, i.e., you get all the benefits of using both together. All in all, using Zoho Desk with Zoho CRM helps you automate most of your business processes while making sure that your employees are updated about everything that’s happening within your workplace by getting notifications at each stage of your business process.

The process to integrate Zoho Desk and Zoho Desk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.