Zoho Desk + YouTube Integrations

Zoho Desk

Zoho Desk is a customer support top which helps businesses to manage their customer support. It allows businesses to create different types of tickets and assign them to relevant employees/team members so they can spve them as soon as possible.

Zoho Desk has different plans where you can choose the one that fits your needs best. It comes with features such as, Live Chat, Email, Phone Support etc. Through these features the customers get an immediate response. As soon as the customer submits his query, he will get a ticket number. The ticket number will be kept private between them and the company. So, customers don’t have to worry about privacy issues. Businesses also don’t have to worry about any privacy issue as Zoho Desk is GDPR compliant.

YouTube

YouTube is a video-sharing website owned by Google. YouTube was developed by three former PayPal employees in February 2005. It was then acquired by Google in November 2006 for $1.65 billion.

It is the most popular video-sharing site on the Internet. It is also the second most popular search engine after Google. YouTube is used by millions of people from all over the world to upload their videos online. There are more than 300 hours of video uploaded every minute to this platform.

Integration of Zoho Desk and YouTube

Zoho Desk has recently launched a new feature which integrates YouTube with its platform. This integration of YouTube helps businesses to reach out to more customers, create awareness and improve brand value. The best part about this integration is that it does not require any coding work or any development work to be done by the business owner/admin. All you need to do is add some parameters in the URL and you are good to go!

The fplowing steps will help you integrate your Zoho Desk account with your YouTube account:

Step 1. Open your Zoho Desk account and click on the ‘Settings’ tab at the top right corner of your screen. Now, click on “Integrations” option which will open up a new page on the right side. On that page, click on “YouTube” and copy paste the “Endpoint” link into your browser (you can find the Endpoint link on that page.

Step 2. After pasting the Endpoint URL, click on “Approve and continue” button which will direct you to another page where you will be asked to insert some parameters in the URL. These parameters are mentioned below:

Parameter 1. Type the language code here (ex. en for English or de for German)

Parameter 2. Type channel ID here (for example, if you want all videos from your personal channel then type in your personal channel ID or if you want only particular videos from your channel then type in those particular channel IDs)

Parameter 3. Type channel Keyword here which will categorize the videos (ex. keyword ‘Fashion’ for all videos pertaining to fashion)

Parameter 4. Click on “Get OAuth Token” button once you have finished filling all the parameters mentioned above. Once you click on that button, you will be directed to a page where you need to click on “Grant Permissions” button before proceeding further. Now, you will see the OAuth Token populated in the URL field. Copy and paste that token into your browser and hit enter/submit to proceed further. You will be directed back to Zoho Desk where you can see that the integration has been completed successfully!

There are many benefits of integrating Zoho Desk with YouTube, some of them are mentioned below:

If you are using Zoho Desk for handling customer queries, then there is no harm in using YouTube for reaching out to customer through videos too. Since YouTube is one of the most used video-sharing websites, it could give a big boost to your company’s brand image and reputation in the market. Moreover, it can help you attract more customers towards your business as well as increase sales for your business too!

This new feature will help businesses who don’t have a very big budget but want to promote their business via social media platforms. They can use both Zoho Desk and YouTube together to get the desired results!

The process to integrate Zoho Desk and YouTube may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.