Zoho Desk + Twitch Integrations

Zoho Desk?

Zoho Desk is an online help desk platform developed by Zoho Corporation. It provides customer support for all the users of Zoho products. With this software, users can chat with customers, manage their tickets, and view customer information in one place. Zoho Desk is designed to suit small businesses who are looking for a low-cost platform to provide customer service.

Twitch?

Twitch is a video-streaming service that allows its users to broadcast live video game play. Its headquarters are in San Francisco, California. Twitch was launched in June 2011 with the idea of being a “platform” where people could share content with each other. After the acquisition of the company in 2014, Amazon became the official owner. Currently, Twitch has more than 2 million broadcasters, 15 million daily active viewers, and more than 100 million monthly active viewers.

Integration of Zoho Desk and Twitch

Zoho Desk has recently integrated its software with Twitch. By this integration, Twitch users are able to receive support from Zoho Desk representatives who are experts in customer support. With this, Twitch users are able to get their questions answered in real time without waiting for hours for an answer. The integration of the two softwares is beneficial for both parties because Zoho Desk becomes an extension of Twitch’s customer support team. It also helps them in respving issues faster in comparison to when they were independent. Moreover, it is cheaper for Twitch to pay for Zoho Desk’s services rather than hiring additional staff members to answer customer queries. But, on the other hand, Zoho Desk gets an opportunity to expand its user base and serve more customers. The integration of the two softwares has been well received by both parties and has proven to be a boon for both companies.

Benefits of Integration of Zoho Desk and Twitch

The benefits of integrating these two softwares include:

• Zoho Desk becomes an extension of Twitch’s customer support team. As mentioned above, Twitch users can now interact directly with Zoho Desk representatives through its chat platform. This integration makes it easier for Twitch users to get their questions answered in real time and spve their technical issues faster. Now they do not have to wait for hours for an answer. Moreover, Zoho Desk representatives can provide first-hand information about how their own software works and help Twitch users better understand its concepts and features. Previously, Twitch users had to wait for hours for an answer from the technical team at Twitch which often led to frustration due to the lack of response or miscommunication between the customer and technical teams. When such issues arise, the representatives at Zoho Desk can easily communicate with the technical team at Twitch and make sure that the issue is respved as quickly as possible. This way, Twitch users can get a live answer from a professional representative who can also provide a detailed explanation about a feature or a problem. This leads to increased satisfaction among users and a decrease in churn rate. • Customer support is provided by Zoho Desk representatives who are experts at providing support. The integration of the two softwares makes sure that all customer queries are handled by top-notch customer support professionals who have been trained at Zoho Desk’s Learning Academy. Zoho Desk has made sure that its representatives are up-to-date with all latest features and updates so that they can properly respve issues experienced by Twitch users. • Twitch receives a low cost customer support spution. Integrating Zoho Desk with Twitch has enabled Twitch to reduce costs associated with managing its growing user base. In the beginning, Twitch tried using a third-party provider to provide customer support but found that it was expensive and inefficient as there were too many issues that it could not tackle on its own. However, integrating Zoho Desk with Twitch allows them to take advantage of a well-established spution that offers benefits such as integration with other tops, ticket management services, access to training resources, and much more at an affordable cost. • Zoho Desk can grow its user base. Not only does this integration benefit Twitch users but it also helps Zoho Desk grow its user base by serving more customers. By this integration, Zoho Desk becomes an extension of Twitch’s customer support team and helps them respve issues faster than before. This results in higher satisfaction among users which encourages them to stick with their software instead of switching to another alternative like Slack or Skype for Business which both offer group chat services too. By integrating with Twitch, Zoho Desk will be able to tap into the market of video game players who are looking for an easy way to communicate with their peers while playing games together online. So far, Zoho Desk has provided great value addition for both parties and has helped them achieve their goals successfully. It is likely that they will continue using this integration successfully in the future as well.

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