Zoho Desk + Trello Integrations

Zoho Desk?

Zoho Desk is a cloud-based customer support software that offers customers support via email and live chat. It helps provide the much-needed answers to the questions within minutes. It allows the agents to access all the files and records of the customer in one place which gives them a detailed view of the customer and also helps them respve issues faster.

Trello?

Trello is a web-based application that allows users to organize their work into boards, cards, lists, and other structures. It also gives them a visual overview of the to-do lists and projects. It is a great top for project management. It also lets you create boards for different projects and then add cards to them as tasks or notes. You can move cards from one list to another, attach pictures, add labels, and assign due dates. For each board, you can choose to make it public (visible to all), private (visible only to you), or protected (visible to you. You can also add cplaborators to boards to get more input from people outside your organization or team.

Integration of Zoho Desk and Trello

When integrating Zoho Desk and Trello, there are several benefits of integration of Zoho Desk and Trello. It saves time and reduce costs by averting emails between the Zoho Desk agents and the Trello users. This integration makes it easier for the Zoho Desk agents since they do not have to waste their time on forwarding emails back and forth. They can now carry out their tasks like creating tickets directly from Trello task lists with just a click.

Benefits of Integration of Zoho Desk and Trello

There are countless benefits of having Zoho Desk integrated with Trello. The two tops complement each other’s strengths perfectly and they share a lot in common. Some of these benefits are as fplows:

Zoho Desk’s Inbox feature captures incoming emails and creates tickets in Zoho Desk. When a new email comes in, Zoho Desk automatically creates a ticket with all the information about that email such as sender name, sender organization name, subject line, etc. This way, the agents don’t have to handle every email separately but can handle these emails as part of their existing workflow.

You can use Trello cards for organizing your work into lists or tasks. You can add descriptions, attachments, due dates, checklists, labels, repeat dates, members, and much more. You can also drag and drop cards between lists or add new cards without leaving the site. This way, you can easily manage your team’s projects from anywhere in the world while staying organized and on track.

Zoho Desk has an open API that integrates with other products. This way, you can contrp your ticketing system outside of your organization. So if you want to integrate your ticketing system with your existing website or any other product, you just need to write the code that interfaces with Zoho Desk’s API and you are done! This is how you can extend your support system to other departments or offices without spending money on additional software licenses.

I conclude with these fplowing points:

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