Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
It's easy to connect Zoho Desk + Textline without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Triggers when a new contact message is created.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Zoho Desk is a cloud based customer support spution that can be used to create an effective customer service system. It is made by the Zoho Corporation, which is based in India. The Zoho Corporation was founded in 1996 by Sridhar Vembu. The Zoho Corporation has over 6000 employees worldwide, and it’s headquartered in Chennai, India. Zoho Desk is promoted as a free version of Zoho CRM (Customer Relationship Management.
Textline is a powerful messaging platform that brings together business professionals and their customers. Business professionals can use it to send text messages, emails, and even video messages to their customers. It gives them access to an intuitive interface that helps them to communicate with their customers quickly. The platform’s AI driven Content Engine allows for easy creation of content. The AI driven engine uses artificial intelligence algorithms to help you design engaging content. This means that the engine takes all the guesswork out of creating appealing content. Some examples of ways you can use this feature include writing social media posts, email templates, and SMS templates.
Zoho Desk and Textline are two separate platforms, but they can still work together. Because they both have robust features, they make a nice pair when it comes to managing customer relations. In this section, you will learn about how these two platforms can be integrated with each other.
The primary goal of these two platforms is to help businesses manage their customers more effectively. They do this by helping them stay in touch with their customers via text message or email. If you want to integrate these two platforms, there are a couple of options available to your organization. First, they can both be used in a standalone manner. This is a good option for small businesses that need to manage a small customer base. Second, you can also use these two platforms together if you have a larger customer base. This way you have a single point of contact for all of your customers.
These two platforms have some benefits that come from integration with each other. For example, you can see all of your incoming client communications in one place. This is very helpful because you don’t need to go back and forth between platforms to check on what you need to do next for any given client. You can also view all of your past communications on one platform, which makes it easy to see the history of your communications with a particular client. Another benefit of integrating Zoho Desk and Textline is that it gives your organization greater flexibility in terms of how you communicate with your clients. You can choose whether or not to use these platforms separately or together. You also have the option of keeping some clients on one platform while keeping others on the other platform. At the end of the day, this means that you get to choose how you want to manage your communications with your customers. You can use them both separately if you want or you can use them together if you want something different. Either way, it’s up to you and your business needs.
This paper discussed the many benefits of using Zoho Desk and Textline together as a customer service spution for your business or organization. Both of these products give you the ability to keep in touch with your clients without having to go back and forth between multiple platforms. By combining these two products, you get more flexibility in terms of how you communicate with your clients and what type of communication methods you use with them. You also have the benefit of being able to see everything that comes into your inbox on one platform so that you don’t have to switch back and forth between multiple platforms just to see what needs attention now and what can wait until later. There are many benefits associated with using this combination of products for your business, so consider giving it a try.
The process to integrate Zoho Desk and Textline may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.