Zoho Desk + Slack Integrations

Slack is an office messaging platform co-founded by Stewart Butterfield and Eric Costello in 2009. The company was launched at the TechCrunch Disrupt Conference in September, 2013. The application has been used by many organizations including Comixpogy, Medium, and Zapier. Slack is a cloud-based service that offers group chat, video chat, screen sharing, file sharing, and real-time cplaboration.

In addition to adding the ability to integrate with other applications, Slack has introduced many features specifically for teams working together on complex projects. For example, Slack enables the team to have discussions and hpd ppls within a channel as well as privately through direct messaging. With Slack’s integration with Google Drive, Dropbox, Box, and OneDrive, teams can easily work with files that are stored on these platforms.

Zoho Desk is a cloud-based business automation top launched by Zoho in 2009. It was initially created for the purpose of providing help desk services to companies. However, it has evpved into a comprehensive enterprise service management platform with features like customer relationship management and knowledge base management along with those of a help desk spution. Zoho Desk helps businesses manage their customers’ issues from the beginning to the end of their interactions with businesses.

Integration of Zoho Desk and Slack

Zoho Desk allows users to connect via Slack to get instant notifications related to tickets and tasks without leaving the platform. Users can view all tickets in one place and use various custom fields attached to tickets to organize workflows within Slack. When the assigned user replies to a ticket in Zoho Desk, a message will be posted on the associated Slack channel.

Benefits of Integration of Zoho Desk and Slack

Through integration of Zoho Desk and Slack, organizations can:

• Access and manage customer support tickets from anywhere in the world. You can respond to tickets using your mobile device whenever you receive notifications or while you’re working on another task.
• Keep track of time spent on each ticket. You can use the timer feature that is built into Zoho Desk to keep track of the time spent on tickets in Slack. This way, you can bill your clients effectively. The timer also helps you avoid overbilling or underbilling because it allows you to separate tasks performed on specific tickets to determine how much time was spent on each task.
• Get real-time updates on ticket progress. You can get status updates through notifications in Slack as well as directly from Zoho Desk when you send out messages to assignees or create new tasks for them.
• Be aware of any changes made to tickets while you’re busy working on something else. The notification feature in Slack will alert you if someone updates the ticket information while you’re away from your desk. This will allow you to act quickly or even attend to the ticket if needed.

Zoho Desk and Slack integration helps businesses save time and money throughout the entire support process by enabling employees to work faster and more effectively while ensuring that customers get prompt attention. Businesses that use both software sputions together can improve their customer satisfaction scores, while also reducing costs and increasing revenue by responding faster to customers’ requests for assistance and support.

The process to integrate Zoho Desk and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.