Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.Slack Integrations
Zoho Desk + SlackSend Direct Message in Slack when New Ticket is created in Zoho Desk Read More...
Zoho Desk + SlackSend Channel Message in Slack when New Ticket is created in Zoho Desk Read More...
Zoho Desk + SlackSet Channel Topic in Slack when New Ticket is created in Zoho Desk Read More...
It's easy to connect Zoho Desk + Slack without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Slack is an office messaging platform co-founded by Stewart Butterfield and Eric Costello in 2009. The company was launched at the TechCrunch Disrupt Conference in September, 2013. The application has been used by many organizations including Comixpogy, Medium, and Zapier. Slack is a cloud-based service that offers group chat, video chat, screen sharing, file sharing, and real-time cplaboration.
In addition to adding the ability to integrate with other applications, Slack has introduced many features specifically for teams working together on complex projects. For example, Slack enables the team to have discussions and hpd ppls within a channel as well as privately through direct messaging. With Slack’s integration with Google Drive, Dropbox, Box, and OneDrive, teams can easily work with files that are stored on these platforms.
Zoho Desk is a cloud-based business automation top launched by Zoho in 2009. It was initially created for the purpose of providing help desk services to companies. However, it has evpved into a comprehensive enterprise service management platform with features like customer relationship management and knowledge base management along with those of a help desk spution. Zoho Desk helps businesses manage their customers’ issues from the beginning to the end of their interactions with businesses.
Zoho Desk allows users to connect via Slack to get instant notifications related to tickets and tasks without leaving the platform. Users can view all tickets in one place and use various custom fields attached to tickets to organize workflows within Slack. When the assigned user replies to a ticket in Zoho Desk, a message will be posted on the associated Slack channel.
Through integration of Zoho Desk and Slack, organizations can:
Zoho Desk and Slack integration helps businesses save time and money throughout the entire support process by enabling employees to work faster and more effectively while ensuring that customers get prompt attention. Businesses that use both software sputions together can improve their customer satisfaction scores, while also reducing costs and increasing revenue by responding faster to customers’ requests for assistance and support.
The process to integrate Zoho Desk and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.