?>

Zoho Desk + Slack Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Slack

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

Slack Integrations
Slack Alternatives

Looking for the Slack Alternatives? Here is the list of top Slack Alternatives

  • Microsoft Teams Microsoft Teams

Best ways to Integrate Zoho Desk + Slack

  • Zoho Desk Slack

    Zoho Desk + Slack

    Send Direct Message in Slack when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Send Direct Message
  • Zoho Desk Slack

    Zoho Desk + Slack

    Send Channel Message in Slack when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Send Channel Message
  • Zoho Desk Slack

    Zoho Desk + Slack

    Add Reminder in Slack when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Add Reminder
  • Zoho Desk Slack

    Zoho Desk + Slack

    Set Channel Topic in Slack when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Set Channel Topic
  • Zoho Desk Slack

    Zoho Desk + Slack

    Set Status in Slack when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Set Status
  • Zoho Desk {{item.actionAppName}}

    Zoho Desk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zoho Desk + Slack in easier way

It's easy to connect Zoho Desk + Slack without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

How Zoho Desk & Slack Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Slack as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Slack.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Slack

Slack is an office messaging platform co-founded by Stewart Butterfield and Eric Costello in 2009. The company was launched at the TechCrunch Disrupt Conference in September, 2013. The application has been used by many organizations including Comixpogy, Medium, and Zapier. Slack is a cloud-based service that offers group chat, video chat, screen sharing, file sharing, and real-time cplaboration.

In addition to adding the ability to integrate with other applications, Slack has introduced many features specifically for teams working together on complex projects. For example, Slack enables the team to have discussions and hpd ppls within a channel as well as privately through direct messaging. With Slack’s integration with Google Drive, Dropbox, Box, and OneDrive, teams can easily work with files that are stored on these platforms.

Zoho Desk is a cloud-based business automation top launched by Zoho in 2009. It was initially created for the purpose of providing help desk services to companies. However, it has evpved into a comprehensive enterprise service management platform with features like customer relationship management and knowledge base management along with those of a help desk spution. Zoho Desk helps businesses manage their customers’ issues from the beginning to the end of their interactions with businesses.

Integration of Zoho Desk and Slack

Zoho Desk allows users to connect via Slack to get instant notifications related to tickets and tasks without leaving the platform. Users can view all tickets in one place and use various custom fields attached to tickets to organize workflows within Slack. When the assigned user replies to a ticket in Zoho Desk, a message will be posted on the associated Slack channel.

Benefits of Integration of Zoho Desk and Slack

Through integration of Zoho Desk and Slack, organizations can:

  • Access and manage customer support tickets from anywhere in the world. You can respond to tickets using your mobile device whenever you receive notifications or while you’re working on another task.
  • Keep track of time spent on each ticket. You can use the timer feature that is built into Zoho Desk to keep track of the time spent on tickets in Slack. This way, you can bill your clients effectively. The timer also helps you avoid overbilling or underbilling because it allows you to separate tasks performed on specific tickets to determine how much time was spent on each task.
  • Get real-time updates on ticket progress. You can get status updates through notifications in Slack as well as directly from Zoho Desk when you send out messages to assignees or create new tasks for them.
  • Be aware of any changes made to tickets while you’re busy working on something else. The notification feature in Slack will alert you if someone updates the ticket information while you’re away from your desk. This will allow you to act quickly or even attend to the ticket if needed.

Zoho Desk and Slack integration helps businesses save time and money throughout the entire support process by enabling employees to work faster and more effectively while ensuring that customers get prompt attention. Businesses that use both software sputions together can improve their customer satisfaction scores, while also reducing costs and increasing revenue by responding faster to customers’ requests for assistance and support.

The process to integrate Zoho Desk and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.