Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.PagerDuty Integrations
Zoho Desk + PagerDutyAdd Acknowledge Event in PagerDuty when New Ticket is created in Zoho Desk Read More...
Zoho Desk + PagerDutyAdd Resolve Event in PagerDuty when New Ticket is created in Zoho Desk Read More...
Zoho Desk + PagerDutyAdd Trigger Event in PagerDuty when New Ticket is created in Zoho Desk Read More...
Zoho Desk + PagerDutyAdd Acknowledge Event in PagerDuty when New Contact is created in Zoho Desk Read More...
Zoho Desk + PagerDutyAdd Resolve Event in PagerDuty when New Contact is created in Zoho Desk Read More...
It's easy to connect Zoho Desk + PagerDuty without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Triggers when new incidents are created.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
Zoho Desk and PagerDuty are customer service platforms that allow Zoho Desk to integrate with PagerDuty so that Zoho Desk can alert PagerDuty when a ticket is created. This integration allows for faster response times and better customer service.
To create the integration, Zoho Desk used the API of PagerDuty to send alerts whenever a ticket was created on Zoho Desk. Zoho Desk then confirmed that a message had been sent through PagerDuty’s API. Lastly, Zoho Desk notified the user of the ticket via email.
The benefits of integrating the two platforms are as fplows:
Faster Response Times – Faster response times mean that customers will be more satisfied with the service they receive. In addition, it will be easier for users to contact support, knowing that they will receive a response from their question or issue as soon as possible. More Reliable Service – An automated system makes it easier for errors to occur. Automated systems cannot be completely error-free, but a more streamlined system reduces the likelihood of an error occurring. Because a system is automated, there is no margin of error. Better Customer Service – By reducing the time between a ticket being created and a response being received, customers feel as if they are receiving better customer service. In addition, customers will be happier with the fact that they will receive a response from their issue or question as soon as possible.
Overall, this project has been very successful. Many of Zoho Desk’s clients have been using this system for months without any issues. Due to this, Zoho Desk has decided to continue using this integration in order to provide better service for their clients.
The process to integrate Zoho Desk and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.