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Zoho Desk + PagerDuty Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and PagerDuty

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

PagerDuty Integrations

Best ways to Integrate Zoho Desk + PagerDuty

  • Zoho Desk PagerDuty

    Zoho Desk + PagerDuty

    Add Acknowledge Event in PagerDuty when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    PagerDuty Add Acknowledge Event
  • Zoho Desk PagerDuty

    Zoho Desk + PagerDuty

    Add Resolve Event in PagerDuty when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    PagerDuty Add Resolve Event
  • Zoho Desk PagerDuty

    Zoho Desk + PagerDuty

    Add Trigger Event in PagerDuty when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    PagerDuty Add Trigger Event
  • Zoho Desk PagerDuty

    Zoho Desk + PagerDuty

    Add Acknowledge Event in PagerDuty when New Contact is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Contact
     
    Then do this...
    PagerDuty Add Acknowledge Event
  • Zoho Desk PagerDuty

    Zoho Desk + PagerDuty

    Add Resolve Event in PagerDuty when New Contact is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Contact
     
    Then do this...
    PagerDuty Add Resolve Event
  • Zoho Desk {{item.actionAppName}}

    Zoho Desk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zoho Desk + PagerDuty in easier way

It's easy to connect Zoho Desk + PagerDuty without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • New Incident

    Triggers when new incidents are created.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

How Zoho Desk & PagerDuty Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and PagerDuty

Zoho Desk and PagerDuty are customer service platforms that allow Zoho Desk to integrate with PagerDuty so that Zoho Desk can alert PagerDuty when a ticket is created. This integration allows for faster response times and better customer service.

Integration of Zoho Desk and PagerDuty

To create the integration, Zoho Desk used the API of PagerDuty to send alerts whenever a ticket was created on Zoho Desk. Zoho Desk then confirmed that a message had been sent through PagerDuty’s API. Lastly, Zoho Desk notified the user of the ticket via email.

Benefits of Integration of Zoho Desk and PagerDuty

The benefits of integrating the two platforms are as fplows:

Faster Response Times – Faster response times mean that customers will be more satisfied with the service they receive. In addition, it will be easier for users to contact support, knowing that they will receive a response from their question or issue as soon as possible. More Reliable Service – An automated system makes it easier for errors to occur. Automated systems cannot be completely error-free, but a more streamlined system reduces the likelihood of an error occurring. Because a system is automated, there is no margin of error. Better Customer Service – By reducing the time between a ticket being created and a response being received, customers feel as if they are receiving better customer service. In addition, customers will be happier with the fact that they will receive a response from their issue or question as soon as possible.

Overall, this project has been very successful. Many of Zoho Desk’s clients have been using this system for months without any issues. Due to this, Zoho Desk has decided to continue using this integration in order to provide better service for their clients.

The process to integrate Zoho Desk and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.