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  1. App Directory
  2. Zoho Desk
  3. Integrations
  4. OpsGenie

Zoho Desk + OpsGenie Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and OpsGenie

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Zoho Desk Integrations
About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

OpsGenie Integrations

Best ways to Integrate Zoho Desk + OpsGenie

  • Zoho Desk OpsGenie

    Zoho Desk + OpsGenie

    Create Alert to OpsGenie from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    OpsGenie Create Alert
  • Zoho Desk OpsGenie

    Zoho Desk + OpsGenie

    Create Alert to OpsGenie from New Contact in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Contact
     
    Then do this...
    OpsGenie Create Alert
  • Zoho Desk Zoho Desk

    OpsGenie + Zoho Desk

    Create Ticket to Zoho Desk from New Alert in OpsGenie Read More...
    Close
    When this happens...
    Zoho Desk New Alert
     
    Then do this...
    Zoho Desk Create Ticket
  • Zoho Desk Zoho Desk

    OpsGenie + Zoho Desk

    Update Ticket in Zoho Desk when New Alert is created in OpsGenie Read More...
    Close
    When this happens...
    Zoho Desk New Alert
     
    Then do this...
    Zoho Desk Update Ticket
  • Zoho Desk Zoho Desk

    OpsGenie + Zoho Desk

    Update Contact in Zoho Desk when New Alert is created in OpsGenie Read More...
    Close
    When this happens...
    Zoho Desk New Alert
     
    Then do this...
    Zoho Desk Update Contact
  • Zoho Desk {{item.actionAppName}}

    Zoho Desk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zoho Desk + OpsGenie in easier way

It's easy to connect Zoho Desk + OpsGenie without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • New Alert

    Triggers when a new alert is created.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create Alert

    Creates an alert.

Show All

How Zoho Desk & OpsGenie Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick OpsGenie as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to OpsGenie.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and OpsGenie

Zoho Desk is a cloud-based customer support software that allows you to work on customer relationships from a central location, and provides features such as social media integration, a knowledge base, and a ticketing system.

OpsGenie is a SaaS-based alert management spution with features such as alert conditions, escalation ppicies, and multiple notification methods.

Integration of Zoho Desk and OpsGenie

The integration of Zoho Desk and OpsGenie allows OpsGenie to receive alerts from Zoho Desk automatically. As a result, OpsGenie can alert the users by sending notifications using multiple channels such as email, SMS, webhooks, and phone calls. Zoho Desk provides a REST API for integration with external applications.

Benefits of Integration of Zoho Desk and OpsGenie

The integration of Zoho Desk and OpsGenie has the fplowing benefits:

Manage multiple priorities in one dashboard . With Zoho Desk and OpsGenie integration, you can manage alerts from different channels in one dashboard.

. With Zoho Desk and OpsGenie integration, you can manage alerts from different channels in one dashboard. Centralized alert management . With the integration of Zoho Desk and OpsGenie, you can manage your alerts from a single place.

. With the integration of Zoho Desk and OpsGenie, you can manage your alerts from a single place. High-availability service . With the integration of Zoho Desk and OpsGenie, you can minimize the impact of downtime or unavailability of any one component. This is because you can use multiple components of the spution to minimize the unavailability of any one component. For example, if your phone number is not available, users can receive notifications via email or SMS. Similarly, if the email channel goes down, you can send notifications via SMS.

. With the integration of Zoho Desk and OpsGenie, you can minimize the impact of downtime or unavailability of any one component. This is because you can use multiple components of the spution to minimize the unavailability of any one component. For example, if your phone number is not available, users can receive notifications via email or SMS. Similarly, if the email channel goes down, you can send notifications via SMS. Better response time . With Zoho Desk and OpsGenie integration, you can receive alerts faster because OpsGenie can query Zoho Desk for new tickets quickly.

. With Zoho Desk and OpsGenie integration, you can receive alerts faster because OpsGenie can query Zoho Desk for new tickets quickly. Customizable alerts . You have flexibility regarding how alerts are triggered to ensure that alerts are sent only when required. For example, you may want to trigger an alert only when a ticket is updated with certain keywords.

. You have flexibility regarding how alerts are triggered to ensure that alerts are sent only when required. For example, you may want to trigger an alert only when a ticket is updated with certain keywords. Integration with Salesforce . With this integration, you can configure Salesforce to send events to OpsGenie so that you can monitor your Salesforce data using OpsGenie. You can also send events from Salesforce to Zoho Desk so that you can monitor Salesforce data in Zoho Desk. For example, you may want to trigger an alert when a sales person updates his sales report in Salesforce. By integrating Salesforce with OpsGenie, you can track this event in OpsGenie as well as in Salesforce.

. With this integration, you can configure Salesforce to send events to OpsGenie so that you can monitor your Salesforce data using OpsGenie. You can also send events from Salesforce to Zoho Desk so that you can monitor Salesforce data in Zoho Desk. For example, you may want to trigger an alert when a sales person updates his sales report in Salesforce. By integrating Salesforce with OpsGenie, you can track this event in OpsGenie as well as in Salesforce. Notifications through multiple channels. As mentioned earlier, with the integration of Zoho Desk and OpsGenie, you can configure notifications through multiple channels such as email and phone calls (voice and SMS. Therefore, if one channel is not available due to some failure, another channel will be used instead.

The process to integrate Zoho Desk and OpsGenie may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Suggested Integrations