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Zoho Desk + Office 365 Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Office 365

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

Office 365 Integrations
Office 365 Alternatives

Looking for the Office 365 Alternatives? Here is the list of top Office 365 Alternatives

  • Gmail Gmail
  • Google Calendar Google Calendar
  • Zoho Mail Zoho Mail

Best ways to Integrate Zoho Desk + Office 365

  • Zoho Desk Office 365

    Zoho Desk + Office 365

    Send Email in Office 365 when New Ticket is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Office 365 Send Email
  • Zoho Desk Office 365

    Zoho Desk + Office 365

    Create Event to Office 365 from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Office 365 Create Event
  • Zoho Desk Office 365

    Zoho Desk + Office 365

    Create Contact to Office 365 from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Office 365 Create Contact
  • Zoho Desk Office 365

    Zoho Desk + Office 365

    Send Email in Office 365 when New Contact is created in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Contact
     
    Then do this...
    Office 365 Send Email
  • Zoho Desk Office 365

    Zoho Desk + Office 365

    Create Event to Office 365 from New Contact in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk New Contact
     
    Then do this...
    Office 365 Create Event
  • Zoho Desk {{item.actionAppName}}

    Zoho Desk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zoho Desk + Office 365 in easier way

It's easy to connect Zoho Desk + Office 365 without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

How Zoho Desk & Office 365 Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Office 365 as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Office 365.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Office 365

Zoho Desk?

Zoho Desk is a customer service software that helps businesses handle customer service operations through multiple channels. It allows organisations to manage their customers’ issues through the web, mobile and phone. It provides a 360-degree view of customer interactions and gives an automated workflow that allows cplaboration between agents, managers and business owners.

Zoho Desk is an all-in-one customer service software that covers the fplowing functions:

Ticketing System. The ticketing system allows users to create and manage tickets for the customer service department to fplow. It tracks and stores all information about the customer interaction, including the call duration, open times and times of each agent assigned to the case.

The ticketing system allows users to create and manage tickets for the customer service department to fplow. It tracks and stores all information about the customer interaction, including the call duration, open times and times of each agent assigned to the case. Live Chat. Live chat allows you to provide instant assistance to your customers. You can chat with them and answer their questions without leaving the website. You can also schedule a live chat session during specific hours or at a predefined date and time.

Live chat allows you to provide instant assistance to your customers. You can chat with them and answer their questions without leaving the website. You can also schedule a live chat session during specific hours or at a predefined date and time. Callback Scheduling. The callback scheduling feature allows you to schedule a callback at a certain time or date. Customers can set an appointment for live chat or phone support from their account page. When they call in at the scheduled time, they are automatically connected with an agent.

The callback scheduling feature allows you to schedule a callback at a certain time or date. Customers can set an appointment for live chat or phone support from their account page. When they call in at the scheduled time, they are automatically connected with an agent. Phone Support. The phone support feature allows you to receive phone calls from customers who need help in case they cannot access your website or if they have any question related to your products. You can assign agents to receive these calls at certain pre-determined hours. The call logs are stored in the same system where all other customer service activities are recorded.

The phone support feature allows you to receive phone calls from customers who need help in case they cannot access your website or if they have any question related to your products. You can assign agents to receive these calls at certain pre-determined hours. The call logs are stored in the same system where all other customer service activities are recorded. Email Support. Zoho Desk provides email support through which you can spve your customer’s queries within one click of button by sending a reply email back with answers to their queries. You can track all email interactions in your account and know the status of each email sent out as a response to your customer query, whether it has been read or not read or whether it has been replied or not replied yet.

Office 365?

Office 365 is a cloud-based software suite offered by Microsoft that includes productivity applications such as Exchange Online, SharePoint Online, Skype for Business, OneDrive for Business, etc. These applications help you communicate, cplaborate and share information across multiple devices (mobile, tablet. and locations (office, home.

Office 365 also offers a hosted email platform that comes with advanced security features such as spam filtering, antivirus protection, encryption and advanced compliance capabilities. It is scalable and extensible so that it can be customized as per business requirements and enhance employee productivity via real-time cplaboration and sharing of documents in an enterprise environment.

The process to integrate Zoho Desk and Office 365 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.