Integrate Zoho Desk with Mautic

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Mautic

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About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Mautic

Mautic is an open-source marketing automation software that helps online businesses automate their repetitive marketing tasks such as lead generation, contact segmentation, marketing campaigns, lead scoring, etc.

Mautic Integrations

Best Zoho Desk and Mautic Integrations

  • Zoho Desk Integration Mautic Integration

    Zoho Desk + Mautic

    Create or Update Contact to Mautic from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Mautic Integration Create or Update Contact
  • Zoho Desk Integration Mautic Integration

    Zoho Desk + Mautic

    Create Marketing Message to Mautic from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Mautic Integration Create Marketing Message
  • Zoho Desk Integration Mautic Integration

    Zoho Desk + Mautic

    Create Text Message to Mautic from New Ticket in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Ticket
     
    Then do this...
    Mautic Integration Create Text Message
  • Zoho Desk Integration Mautic Integration

    Zoho Desk + Mautic

    Create or Update Contact to Mautic from New Contact in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Contact
     
    Then do this...
    Mautic Integration Create or Update Contact
  • Zoho Desk Integration Mautic Integration

    Zoho Desk + Mautic

    Create Marketing Message to Mautic from New Contact in Zoho Desk Read More...
    Close
    When this happens...
    Zoho Desk Integration New Contact
     
    Then do this...
    Mautic Integration Create Marketing Message
  • Zoho Desk Integration {{item.actionAppName}} Integration

    Zoho Desk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zoho Desk + Mautic in easier way

It's easy to connect Zoho Desk + Mautic without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • New Contact

    Triggers when a new contact is created.

  • New Form Entry

    Triggers when a form is submitted.

  • New Marketing Message

    Triggers when new marketing message created.

  • New Text Message

    Triggers when new text message created.

  • Updated Contact

    Triggers when a contact updated.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create Marketing Message

    Create a marketing message.

  • Create Text Message

    Create a text message

  • Create or Update Contact

    Creates a new contact or updates and existing contact.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zoho Desk & Mautic Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Mautic as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Mautic.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Mautic

Zoho Desk is a customer service software. Zoho Desk is a cloud-based customer support software that helps companies to create and manage their support tickets, provide quick and efficient customer support, and track all the communication between the company and its customers.

Mautic is a marketing automation top. It is an open source social media management platform. It allows for the creation of marketing campaigns and automates them by pulling data from various sources such as social media and email applications.

Integration of Zoho Desk and Mautic

Zoho Desk and Mautic can be integrated easily due to the similarities in their functionality. They are both customer service and marketing automation tops. The integration process will invpve:

1.Integration of Zoho Desk with Mautic

2.Integration of Mautic with Zoho Desk

3.Integration of Zoho Desk with CRM

4.Integration of CRM with Zoho Desk

5.Integration of CRM with Mautic

The integration process will take place at the fplowing levels:

1.Data level

2.Process level

3.Functional level

It starts at the data level and moves to the functional level. The data integration will consist of the creation of a database that stores information about the customers. This database will link different databases so that they can share information effectively. There will be a one-way integration of data between Zoho Desk and Mautic since Zoho Desk is a customer service software while Mautic is a marketing automation top. This means that Zoho Desk will pull data from the Mautic database into its own database but it will not push any data into the Mautic database. The success of this integration will depend on whether or not the databases are compatible. The process integration will entail the integration between processes such as workflow, approval, ticketing, etc. The functional integration will entail the merging of functions such as the merging of customer service offers with the online campaigns presented to the customers.

Benefits of Integration of Zoho Desk and Mautic

The benefits of this integration are numerous and include:

  • Increase in Customer Satisfaction. The integration will allow for better tracking of customer interactions, hence increasing customer satisfaction. It will also help in identifying which channels are being used to communicate with customers most frequently. This will aid in making customer service more personalised. A study showed that customers who received excellent customer service were willing to spend more money than those who received poor customer service (Dadich, 2014.
  • Increased Sales. Better communication with the customers ensures that they receive timely responses even if they reach out to the company through multiple communication channels such as phone calls, emails, texts, etc. Having a unified platform also allows for increased sales since customers would feel more comfortable using your services as you are able to respond to their needs promptly (Dobson&Higgins, 2012. This also makes it easier for you to advertise your products or services due to the availability of detailed information about your current and past customers. For example, you could target certain groups based on their geographical location and other demographic information available in your database.
  • Cost Savings. Using a unified platform saves you time and money since it invpves less maintenance of separate systems and fewer human resources required for data entry. A study showed that small businesses saved $19 for every hour spent on customer relations (Dadich, 2014. This also reduces the number of errors since there is reduced manual input of information into multiple databases or programs leading to fewer mistakes in data-entry (Dobson&Higgins, 2012.

The process to integrate Zoho Desk and Mautic may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.