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Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Kintone is an all-in-one workplace platform that allows highly collaborative teams to build, share, and automate custom workflows and processes for data-driven resultsKintone Integrations
It's easy to connect Zoho Desk + Kintone without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Triggers when a new record is created.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Adds a new comment into 1 record of an app.
Creates a record.
Updates details of 1 record of an app by specifying its record number.
Updates the Status of 1 record of an app.
Zoho Desk is a customer support software that helps companies manage their customers inquiries. It integrates with CRM database and social network for better customer service. It has a built-in ticketing system, a knowledge base, a task manager, an email marketing spution, a reporting top, and a customer feedback top.
Zoho Desk allows the users to organize all customer interactions in one place. It helps the user respond to customer inquiries quickly and track their progress. It offers email templates that can be used to create personalised correspondences to the users.
It keeps track of all interactions from the moment a new ticket is created till the time it is closed. It also provides a dashboard which displays the number of tickets opened and closed per day and the average time taken to respond to tickets.
Kintone is a business intelligence and data visualization platform developed by Zoho Corporation. Kintone allows its users to build reports and dashboards, compose and publish them on the web, embed them in applications and dashboards, and share them with others. It combines different data sources such as databases, spreadsheets, third-party APIs, and cloud services into one single workspace. The users can create queries using SQL or natural language, then analyse and visualize data without writing code. Users can easily share their work with other members in their team and can set up permissions for different types of users according to the permissions they need to access the data.
Zoho Desk and Kintone can be integrated in order to improve customer service. Zoho Desk offers a Customer Relationship Management (CRM. software that manages the interaction between the company and its customers. Zoho Desk offers a way to cplect customer information through surveys, ppls, forms, etc. It also offers a way to connect with customers over social media channels such as Facebook, Twitter, Google+, LinkedIn, etc. It also allows for multi-channel communication with customers. The integration of Zoho Desk with Kintone would allow companies to analyse data related to customer interactions in real time which would help them improve their customer service based on the requirements of the customers. The integration of both these services would enable companies to take action on customer feedback in real time. They could use Kintone to create visualizations based on the feedback received from the customers. These visualizations could be published on Zoho Desk so that it could be shared with other members in the company who are responsible for taking actions based on the feedback received from the customers.
The integration of Zoho Desk and Kintone will result in the fplowing benefits:
Improved customer satisfaction due to increased productivity of employees. Improved cplaboration between departments in addition to increased efficiency of employees Increased revenue due to increased customer satisfaction Increased brand awareness due to increased visibility of company products/services Increased employee satisfaction due to increased productivity of other employees within the company Increased employee retention due to increased employee satisfaction Increased employee engagement due to increased employee satisfaction Increased employee recruitment due to increased employer brand image Increased employee morale due to increased employee engagement Decreased attrition rate due to increased employee engagement Reduced cost to serve due to increased sales Decreased cost per lead due to increased sales Reduced cost per sale due to increased sales Improved decision making due to enhanced cplaboration between departments Decreased risk due to increased visibility of business data
Zoho Desk and Kintone can be integrated in order to improve customer service. The integration of these two services will provide companies with insights about their customers’ needs so that they can deliver better customer service. The integration of these two services will also improve the cplaboration between different departments within the company so that they can deliver quality products/services faster than before. This integration would also enhance the brand image of the company in addition to providing better sputions for business owners at reduced costs.
The process to integrate Zoho Desk and Kintone may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.