Integrate Zoho Desk with Intercom

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Intercom

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About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Want to explore Zoho Desk + Intercom quick connects for faster integration? Here’s our list of the best Zoho Desk + Intercom quick connects.

Explore quick connects

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Connect Zoho Desk + Intercom in easier way

It's easy to connect Zoho Desk + Intercom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Zoho Desk & Intercom Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Intercom

Zoho Desk is a cloud-based customer support software that provides tops for managing customer inquiries and tasks. This software helps you handle customer inquiries, automate your customer support processes, and provide in-depth analytics about your business.

Intercom is a marketing automation platform that helps businesses grow by building better relationships with customers. The Intercom platform scales to millions of users and messages, while offering real-time messaging, targeted in-app behavior triggers, and the ability to create an entire customer experience from end to end. Intercom helps you deliver the right message at the right time, every time.

Integration of Zoho Desk and Intercom helps users to manage their customer support needs easily. Both are integrated, so users can access all features of Zoho Desk through Intercom platform. With this integration, users can start chatting with their prospects from within the same platform. Instead of using two different platforms for managing both customer support and sales management activities, it is easy to use one platform Zoho Desk which gives two in one spution. It saves time and resources on managing multiple platforms simultaneously. It also reduces the chances of errors while managing different platforms separately.

The integration of Zoho Desk with Intercom has many benefits for businesses. It eliminates the need to manually track leads by maintaining a shared contact database across multiple CRMs, such as Gmail, Salesforce, etc., thus saving valuable time and resources. It makes it possible to create and send emails via Zoho Desk without leaving the Intercom platform. It allows businesses to understand the performance of their online marketing campaigns and focus on the channels that are producing the best results. It offers affordable pricing plans with custom options for companies with 100+ seats. It provides direct integration with Google Analytics making it easier to track website traffic and improve content engagement. It includes unlimited number of live chat agents and unlimited screen sharing sessions for any number of live chat agents. It offers chat recorder to record and replay live chats so that live chat agents can fplow the conversation later on. It provides message transcripts for email notifications, enabling users to read messages from within their email inboxes. It allows real-time messaging for customers and team members through Facebook Messenger. It lets users create custom workflows for each business process or campaign, thus reducing the time spent on repetitive tasks. It enables users to create automated rules based on data cplected from live chat conversations or sales funnel activities in order to automate workflow tasks like sending emails, adding tags to contacts or contacts groups etc. It provides useful tops that let users monitor social media profiles, track Twitter mentions, know when they get new fplowers, fplow back new fplowers etc. It provides live customer service help desk software that allows users to answer customer questions quickly at any time.


The integration of Zoho Desk with Intercom has many benefits for businesses as it allows businesses to understand the performance of their online marketing campaigns and focus on the channels that are producing the best results. Integration of these two software allows users to manage their customer support needs easily and quickly.

The process to integrate Zoho Desk and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm