Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.Gmail Integrations
It's easy to connect Zoho Desk + Gmail without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers whenever a new attachment is received (trigger is initiated once per attachment).
Triggers when a new e-mail appears in the specified mailbox.
Triggers when you receive a new email that matches a search string you provide.
Triggers when you receive a new email in a label.
Triggers everytime you receive a new email and Starmark it within two days.
Triggers every time a new thread starts.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Draft a new email message(but don't send).
Creates a new label.
Draft a new email message & send it.
Zoho Desk is a cloud-based customer service software that allows businesses and individuals to manage their customer service process in an efficient and cost-effective manner. It integrates with Zoho CRM (Customer Relationship Management. and can be easily accessed from any mobile device. Zoho Desk helps its users to streamline their customer support team by providing them with features such as email support, live chat, phone support, social media support, knowledge base, ticketing system, etc.
Gmail is an email service offered by Google. It is one of the most popular email services in the world, with more than 1 billion active users worldwide. It offers more than 15GB of free storage space to the users. Gmail has many unique features such as Gmail chat, Google Drive integration, Google Maps integration, etc.
Zoho Desk integrated with Gmail using Zapier’s automation top. Zapier helps users to link two or more applications together without having any technical expertise. The integration of Zoho Desk and Gmail helps businesses and individuals to automate their day-to-day tasks and improve their productivity. It increases sales and reduces operational costs by lowering the workload on the customer service representatives.
Zapier’s automation top enables users to configure a workflow between Zoho Desk and Gmail. They can set triggers from Zoho Desk to send an email to a certain Gmail account when a user submits a ticket with a keyword such as ‘problem’ or ‘question’. Similarly, they can also create campaigns from Gmail to automatically assign a ticket to a specific person when someone responds to a conversation initiated by the business or individual. This integration provides convenient access to the customer support team and helps them to respve issues at the earliest possible time, resulting in increased customer satisfaction and loyalty.
The integration of Zoho Desk and Gmail helps businesses and individuals to achieve the fplowing benefits:
Personalized Customer Support. Using this integration, users can provide personalized customer support to their customers by sending them emails based on specific keywords used in tickets submitted by them. For example, based on the keyword ‘problem’, users can send an email asking for more details about the problem experienced by customers. This helps both customers and businesses to understand the problem better and respve it faster. It also helps businesses to save money by keeping the number of customer service calls limited. Automated Tasks. This integration can help users to automate certain tasks such as sending a welcome email/message to new customers or automatically assigning a ticket to a specific user when someone responds to a conversation initiated by them. For example, whenever someone responds to a conversation initiated by you, you can create a campaign in Gmail that automatically assigns that conversation to yourself. Alerts. This integration can help users get notified about certain events using email alerts. For example, you can set up an alert that notifies you when a new ticket is created by someone with the keyword ‘problem’. Email Notifications. This integration can help users to receive emails regarding various tasks such as when someone responds to a conversation initiated by you or when someone submits a ticket with a specific keyword. It saves time for users as they do not have to check each application to see if there are any unread messages or unassigned tickets. Easy User Access. Users can easily access their customer support team without having to check each application for new messages or unassigned tasks. It saves time for users as they do not have to check each application to see if there are any unread messages or unassigned tasks.
Zoho Desk integrated with Gmail using Zapier’s automation top. The integration of these two applications enables businesses and individuals to automate their day-to-day tasks and improve their productivity. It increases sales and reduces operational costs by lowering the workload on the customer service representatives.
The process to integrate Zoho Desk and Gmail may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.