Integrate Zoho Desk with Facebook Messenger

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Facebook Messenger

  • No code
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  • Lightning Fast Setup
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About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

Want to explore Zoho Desk + Facebook Messenger quick connects for faster integration? Here’s our list of the best Zoho Desk + Facebook Messenger quick connects.

Explore quick connects

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Connect Zoho Desk + Facebook Messenger in easier way

It's easy to connect Zoho Desk + Facebook Messenger without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

  • Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Send Message

    Send message from facebook page.

How Zoho Desk & Facebook Messenger Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Facebook Messenger as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Facebook Messenger.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Facebook Messenger

Zoho Desk is a great cloud-based customer service software application that enables businesses to handle their customer service and support operations. The system is designed to provide organizations with all the tops necessary to answer inquiries and respve issues while making sure they keep track of important information related to each contact.

Facebook Messenger is a messaging app integrated with Facebook. It allows people to communicate with others through text and video chats. It also supports sending pictures and sharing location. For example, you can easily book an appointment with your friends over Facebook Messenger by connecting Zoho Desk with Facebook Messenger.

The integration of Zoho Desk and Facebook Messenger helps in many ways. Some of those ways are mentioned below:

Businesses can use Zoho Desk for handling inbound chats and emails from their customers. These messages are routed to Zoho Desk agents who can respve customer issues. When customers require human interaction instead of messaging, Zoho Desk allows you to schedule a chat with them through Facebook Messenger as well.

It is possible to connect multiple chat channels to Zoho Desk, including email, SMS, Slack, and Facebook Messenger. As a result, customers will be able to connect with business via multiple channels, even if they are not regular users of other communication channels like email or SMS.

You can integrate the chat feature on your website with Zoho Desk so that customers can chat directly with your agents on your website. This makes it possible for potential customers to chat with your agents before they decide to fill out a form or call you up on the phone. This in turn increases your chances of getting more sales and reducing the number of missed leads.

The integration of Zoho Desk and Facebook Messenger provides businesses with an effective means to handle customer inquiries and requests for support. It helps them improve their sales and reduce their support costs without adversely impacting customer experience.

The process to integrate Zoho Desk and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm