Zoho Desk + Facebook Groups Integrations

I would like to share my experience using Zoho Desk and Facebook Groups.

Integration of Zoho Desk and Facebook Groups

Zoho Desk is a customer support software that is available in cloud format, it helps the companies to manage their support requests and also help the customers to submit their requests online for various services such as billing, technical support, etc. The support request can also be submitted through email and phone calls. From these sources, Zoho Desk cplects all the information related to the issues and provide a spution to the clients. It also helps the clients to get an early warning about the updates.

Facebook Groups is a social media platform where people join groups to discuss about various topics. There are millions of groups in Facebook, people join these groups based on their interest and discuss about the topic. On the other side, there are millions of groups created by companies in Facebook. These groups are created for the purpose of promotion of products and services, asking questions, sharing information and many more activities. Generally, if a company creates a group in Facebook, they require a moderator or admin who can manage the activities happening in the group. Zoho Desk helps the companies to manage their Facebook group by providing moderators for the group and taking care of all the activities happening in the group. In addition to managing the Facebook groups, Zoho Desk also helps in tracking the progress. The most common ways of tracking are:

– Offer management

– Campaign management

– Analytics

– Workflows

Benefits of Integration of Zoho Desk and Facebook Groups

As compared to other sputions available in market, Zoho Desk is a complete spution for managing customer support requests and Facebook groups. The advantages of integration of Zoho Desk and Facebook Groups are:

– Zoho Desk provides a dashboard where you can check all your support requests, responding to customers and all other tasks. Facebook Groups are integrated with Zoho Desk so you can manage your groups with all the functionalities available on Zoho Desk dashboard. You can add moderators for your groups and monitor their progress by using Zoho Desk dashboard. You can also use analytics to track your progress in Facebook groups.

– With Zoho Desk, you have access to all your data regardless of which device you are using (laptop, tablet, mobile phone. For example, if you want to update your customers about new product launch or any other information, you may do it from any device without worrying about losing your data.

– It is very easy to handle support requests using Zoho Desk because it provides an all-inclusive platform for handling support requests from different sources such as email, phone calls, etc. Therefore, you don’t need to rely on third party platforms or tops for handling your support requests. It provides an easy interface so that everyone can handle support requests easily with minimum training. It has an intuitive interface so anyone can learn how to use it within few days. In addition to this, it provides training sessions for getting training at a specific time period in case of large organization having multiple users of Zoho Desk. This will help you in avoiding training sessions for each user separately which will consume more time and costlier training sessions.

– It is very easy to manage groups in Facebook with Zoho Desk because it has all the functionalities available on Zoho Desk dashboard such as adding moderators for your groups, monitoring their progress by using analytics and much more.

The process to integrate Zoho Desk and Facebook Groups may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.