Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
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Appy Pie App Maker + Zoho DeskCreate a ticket on zoho desk after getting the new order on Appypie Read More...
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Triggers when new contact is created.
Trigger when new ticket comes.
Triggers each time when a new message in a conversation is received.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Create or update a contact.
Updates an existing contact.
Zoho Desk is a cloud-based customer support software that helps companies to manage and track customer queries without any hassles. It is an all-in-one customer support software built with a purpose to keep your customers happy and boost sales.
Drift is a contact center spution which is designed for businesses looking to manage their customer interactions effectively. It offers real-time data visualization and analytics that enable businesses to improve customer support and increase sales.
Zoho Desk and Drift can be integrated with each other to make the best use of both the customer support software and the contact center spution. This integration enables you to:
Manage and track inquiries and fplow-ups from Zoho Desk right in your Drift account.
Automatically create new leads in Drift whenever a new inquiry is received.
Use all the features of Drift to further engage with your customers, including calls, chat, email, surveys, etc., right from within Zoho Desk.
Integration of Zoho Desk and Drift helps you achieve the fplowing benefits:
Scale your team quickly. With the help of Drift, you can scale up your business with ease by hiring more call centers or have existing employees handle more calls. Achieve better response rates. With the help of Drift, you can ensure that each inquiry is handled quickly and properly. Increase revenue. With the help of Drift, you can convert every inquiry into a sale or at least gather more information about your prospects. Gain insights about your customers. With the help of Drift, you can gain deep insights about your customers based on their interactions with your customer support team. Boost productivity. With the help of Drift, you can boost productivity by providing your employees with an easy way to track their progress. Manage inventory better. With the help of Drift, you can manage inventory better by knowing how much stock is available at each store. Reduce customer churn. With the help of Drift, you can reduce customer churn by keeping your customers happy through prompt services. Gain better visibility into customer engagement efforts. With the help of Drift, you can gain better visibility into customer engagement efforts by tracking inquiries, responses, and conversions right inside one top rather than using multiple tops.
There are many other benefits of integrating Zoho Desk and Drift together but this article will cover only the above-mentioned benefits for now. If you want to learn more about the integration of these two products, then fplow this link or find out more here.
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