Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Discord is a cross-platform communication app designed for gamers but suitable for anyone to chat with groups of people.Discord Integrations
Zoho Desk + DiscordRemove User Role in Discord when New Ticket is created in Zoho Desk Read More...
Zoho Desk + DiscordRename Channel in Discord when New Ticket is created in Zoho Desk Read More...
Zoho Desk + DiscordSend Channel Message in Discord when New Ticket is created in Zoho Desk Read More...
It's easy to connect Zoho Desk + Discord without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Triggers when a new message is posted to a specific text channel.
Triggers when a new user joins the Discord Server.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
assign a role to a user
Create a new channel to a specific #category you choose.
Remove a chosen role from the specified user.
Rename a channel to a specific name you choose.
Post a new message to a specific #channel you choose.
Zoho Desk is a cloud-based call center spution that allows you to efficiently manage your call center activities and improve customer experience (Zoho Desk, n.d.. Zoho Desk allows users to track calls and chat interactions from one system, automate tasks using the powerful workflow engine, and assign tasks to employees (Zoho Desk, n.d..
Discord is a free communication app designed for gamers. With Discord, users can create and participate in text and voice chats, send direct messages, share images and video, as well as synchronize their contacts across multiple devices (Discord, n.d.. It also comes with integrated functions such as file sharing, screen sharing, and video conferencing (Discord, n.d..
Today’s businesses are increasingly adopting cloud-based services to improve their communication with customers. Zoho Desk is a cloud-based call center software that allows users to manage their call center activities from one platform. By integrating Zoho Desk with Discord, users can easily utilize the features of both services to improve their communication with customers and streamline their business operations.
The integration of Zoho Desk and Discord will allow users to create chat rooms for each support ticket on Discord. When a customer creates a ticket on Discord, the user will be automatically connected to a chat room created by Zoho Desk. The users can now communicate directly with the customer on Discord. In addition, users can also use Zoho Desk’s built-in advanced call routing and management tops to route calls from Discord to agents who are available. They can also use Zoho Desk’s powerful workflow engine to assign tasks or fplow up with customers through automated workflows.
Overall, integrating Zoho Desk and Discord improves business communication for businesses of all sizes. It makes it easier for users to communicate with their customers on the same platform that they use for other business tasks. At the same time, businesses do not have to pay for two separate communication apps to get the same benefits. The integration of Zoho Desk and Discord simplifies business communication and improves customer experience.
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