Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Canny is a cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions.Canny Integrations
Zoho Desk + CannyChange Post Status in Canny when New Ticket is created in Zoho Desk Read More...
Zoho Desk + CannyChange Post Status in Canny when New Contact is created in Zoho Desk Read More...
It's easy to connect Zoho Desk + Canny without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Triggers when a new comment is created.
Triggers when a new post is created.
Triggers when a new vote is created.
Triggers when a post's status is changed.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Changes a post's status.
In the modern world where communication is becoming more and more important in business industry, it is very important for a company to maintain its customers and the way how they communicate with them. In this regard, Zoho Desk stands out as one of the most efficient and user-friendly software programs that are used by small businesses worldwide to manage their customer service needs.
Zoho Desk is a cloud-based software that allows users to manage their customer service and sales teams. This top is easy to use and can manage multiple users at once. The data is stored on the cloud, so it is important to have an internet connection and web browser installed on the device. More importantly, Zoho Desk is reliable and secure, as its security system is connected with other Zoho Apps.
Canny is a Google Chrome extension that allows the users to manage their customer service needs. By combining Canny with Zoho Desk, small businesses can help maximize efficiency and save time and money. The integration between Canny and Zoho Desk will allow users to manage their customer service team without leaving their inbox.
One of the most common challenges small businesses face is managing their customer service team. They have to deal with several issues at once; from emails to phone calls, they need to reply to every single message in a timely manner. This can be an overwhelming task for owners as well as members of the customer service team. However, with the help of Zoho Desk and Canny, small businesses can increase their productivity and make their business processes faster and simpler.
Zoho Desk helps keep track of all customer service team’s activity in one place. The software automatically categorizes email messages into specific fpders such as “needs attention” or “pending reply”. It also allows users to add notes into individual messages in order to organize their workload better. Additionally, it has an option for team members to connect with each other via instant message in case they need help with a ticket; this takes away much of the stress that comes with answering questions individually via email. With Zoho Desk, managers can schedule meetings with team members instantly and assign tasks in accordance with their skillsets. They can also assign these tasks to another member if a team member is not available at the moment. Moreover, Zoho Desk lets users create custom templates that can be used for specific tasks or meetings. For example, they can create a welcome template for new clients or an offer template for special occasions. Overall, it saves time on creating new messages and makes it easier for management to stay organized.
Another great addition to Zoho Desk is the integration of Canny with Google Chrome. By doing so, users can check real-time updates on their work queue and reply to incoming messages without having to leave their inboxes. It also allows users to browse through email templates within the browser and gives them an idea about how they can use them when responding back to clients or customers. Furthermore, instead of replying directly to an email message, users can send a template directly from Canny and then personalize it according to specific requirements of clients or customers. As a result, this feature saves time on replying back via email and makes it easier for users to help customers even faster.
In conclusion, by integrating Zoho Desk and Canny together, small businesses can create an efficient customer service team that will help them grow their business in many other ways. Not only will both software tops allow users to handle multiple issues simultaneously, but they will also save their time by allowing them to work from anywhere without having to worry about missing out important messages in their inboxes. Overall, this integration will help increase efficiency and productivity in many ways; making it one of the best things that could ever happen for small businesses around the world.
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