Zoho CRM is a user-friendly web-based customer relationship management application that helps small business owners and entrepreneurs to find, engage, and retain customers.
Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.Twilio Integrations
Zoho CRM + TwilioSend SMS in Twilio when New or Updated Contact is created in Zoho CRM Read More...
It's easy to connect Zoho CRM + Twilio without coding knowledge. Start creating your own business flow.
Triggers when a new contact is added.
Triggers instantaneously when any entry is created in the specified module.
Triggers when a new contact is added or modified in Zoho.
Triggers once a call is completed on your Twilio number.
Triggers once a new recording becomes available on your Twilio account.
Triggers the moment an SMS is sent to your Twilio Number.
Add attachment to the selected Module entry.
Creates a new entry in a module
Adds a new contact. (Note: you can use this Connect to update an existing one too.)
Adds a new lead in Zoho CRM. (Note: this Connect can be used to update an existing one too.)
Call a number or numbers and say your predefined message.
Send a SMS to a number or numbers.
Zoho CRM is a cloud-based customer relationship management software that helps businesses manage their clients and sales using a single platform. The application allows users to create customer profiles, leads, groups, tasks and activities, and other business processes. It also provides them with real-time analytics data.
Twilio is a programmable voice and SMS service for integrating voice and text communications into web and mobile applications. The application allows users to make and receive phone calls, send and receive short messages, and track the progress of these communication events. It also provides call recording, faxing and texting services.
Zoho CRM and Twilio can be integrated together to provide businesses with a complete spution for managing customer interactions. For example, the Zoho CRM application can be used by businesses to capture customer information such as address, email, phone number, and other details. Besides, it can be used to manage customer activities such as creating tasks, sending emails or text messages, placing calls, etc. The information captured by the user will be sent to the Twilio API where it will be stored in a database or processed as necessary. It can be used to trigger an event based on customer activity in both the Zoho CRM application and the Twilio API. For instance, if a customer places an order with a company using its website, the customer’s details will be sent to Twilio API where they will be stored in the database. Later on, when the business receives an order from another customer, it can check the Twilio API to see if there are any earlier orders from that customer. If there are no records of previous orders from that particular customer, then the business can send a welcome message to the customer via SMS. However, if there are previous orders from that same customer, then the business will send an offer to the customer via SMS instead of a welcome message.
Integration of Zoho CRM and Twilio allows businesses to access real-time data from multiple sources in one platform. For example, Zoho CRM allows users to access real-time information such as sales leads from just one source. In contrast, when a business uses traditional systems for lead generation, it must access different sources of information from different applications. As a result, it will have to work with multiple platforms for each stage of its lead generation process. This makes it difficult for users to identify customers who are already customers and those who are not. Businesses can use integration between Zoho CRM and Twilio to send time-bound offers to customers at specific times during their purchase cycle. For example, if a company sells promotional products online such as flyers or cards, it can send new customers an offer via SMS within five minutes of accepting their order. This way the company can increase its conversion rate without having to invest much in lead generation campaigns.
The process to integrate Zoho CRM and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.