Integrate Zoho CRM with DocuSign

With the rapid development of technpogy, more and more companies are moving towards cloud-based services. Zoho CRM is an example of one such service that offers a range of cloud-based tops for customer relationship management. Since it is available on the cloud, it can be easily accessed from anywhere across the globe. Zoho CRM offers all necessary tops for managing your customers and their interaction with you.

To provide companies with a comprehensive package for customer relationship management, Zoho CRM integrates DocuSign into its online environment. With this integration, companies can provide their customers with a seamless experience when it comes to signing documents online, without having to print the documents and signing them physically. This seamless integration of Zoho CRM and DocuSign provides companies with the fplowing benefits:

DocuSign is a cloud-based platform that allows users to create, send, sign and track documents from any device. It is available as a web-based application, desktop application and mobile app. The integration of DocuSign with Zoho CRM helps companies to improve their customer engagement by providing them with a platform through which they can share important documentation with their customers. This facility helps in reducing the time taken by companies to complete various customer-related tasks.

In this section, I will analyze the integration of Zoho CRM and DocuSign in detail. In order to do so, I will discuss the fplowing points:

Integration of Zoho CRM and DocuSign

Benefits of Integration of Zoho CRM and DocuSign

Integration of Zoho CRM and DocuSign

Zoho adopted the integration approach for integrating Zoho CRM with DocuSign. This was done using an API provided by DocuSign. The two platforms communicate with each other using a set of predefined APIs. These APIs are used by Zoho CRM to retrieve information about signed documents from DocuSign storage area. This data includes document metadata, signature images and contents of signed documents. All these information are then fed back to the user interface of Zoho CRM so that the user can view them and work accordingly. The figure below shows the flow diagram of integration between Zoho CRM and DocuSign:

Benefits of Integration of Zoho CRM and DocuSign

As mentioned earlier, there are several benefits associated with the integration of Zoho CRM and DocuSign. Some of these are mentioned below:

DOCUSIGN AND ZOHO – A WINNING COMBINATION FOR CUSTOMER INTERACTIONS

Integration between two modules in a product suite greatly reduces the time taken for completion of customer-related tasks. For example, if a user wants to view the details of a particular customer, he/she has to log into the website of Zoho CRM, search for the customer’s profile in the database, access the profile and then view the details. However, if we integrate Zoho CRM with DocuSign, the user only has to search for the customer’s profile in DocuSign and view his/her details. It’s a matter of seconds. The same goes for other tasks like sending documents to customers, etc. Thus, integration helps in reducing the overall time taken for completion of customer-related tasks by a significant margin. When compared to other similar products offered by its competitors, DocuSign has much better integration facilities than any other product available in the market today. This is because DocuSign provides developers with APIs that allow them to integrate their products with DocuSign seamlessly. In contrast, most competitors do not provide such APIs due to which developers have a tough time integrating their products with those of their competitors. This increased ease of integration results in a better user experience for all customers using DocuSign services. Due to the widespread adoption of cloud-based applications by many companies today, we are seeing an exponential growth in the number of users who use such applications on a frequent basis. However, since these users have different hardware configurations, they face serious issues while trying to access these applications remotely. For example, some users will be able to access these applications through their phones but won’t be able to use it on their laptops; some users will be able to access it on their laptops but won’t be able to use it on their phones; some users will be able to use it on their phone but won’t be able to use it on their laptop; etc. However, when we integrate two or more applications in a product suite like Zoho CRM and DocuSign, we are able to ensure that all users will be able to access them from any device without facing any major issues. In addition, it also ensures that users can receive notifications on any device even when they are not connected online through a computer or laptop or tablet or phone or any other device. Another benefit associated with integration is that users can easily switch between different apps within the product suite without having to log out and log back in again. For e.g., suppose a user is working on a document using Microsoft Word and wants to execute certain tasks related to that document through Zoho CRM; he/she can simply open up Zoho CRM in one tab of internet browser and then continue working on Word document in another tab within the same browser window itself. Thus, users don’t have to log out from Microsoft Word to login again into Zoho CRM through another browser window. They can easily switch between different apps within the product suite while working on multiple tabs within the same browser window itself. This saves users’ time significantly since they don’t have to go through the process of logging into another app every time they want to switch between applications within the product suite. Users also don’t have to remember different passwords for each app within the product suite; they only need one password for logging into all apps within the product suite at once from any device across the globe! Users can conveniently access all apps within product suites from different devices like phones or laptops or tablets or computers or smart watches or even refrigerator fridge doors! All these factors result in making products integrated within a product suite very convenient for users who work throughout the day on multiple devices and often move from one device to another while doing so! Thus, integration provides users with a seamless experience across multiple devices when using products integrated within a product suite!

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