Integrate Zoho CRM with CheckMarket

I am going to discuss the integration of two software, Zoho CRM and CheckMarket. This is not a technical paper but will try to give a brief idea about how it can be integrated.

Zoho CRM?

Zoho CRM is an integrated set of customer relationship management (CRM. applications that helps you run your business more efficiently. It integrates with Salesforce.com, Google Apps, SugarCRM, NetSuite, Microsoft Dynamics CRM, Zendesk, Facebook, Twitter, etc. It is a multi-user system with mobile access for sales, marketing, service, support and more. It also provides customized app development services, so you can have the features you want in the way you want them.

CheckMarket?

CheckMarket is a cloud-based customer feedback software that allows you to capture and analyze customer feedback to improve your products and services. They make it easy to get feedback from your customers and survey participants using Zoho. You can add the CheckMarket widget to any page on your web site and embed surveys into existing documents. CheckMarket is integrated with Zoho CRM and allows you to import customer data, contacts and work orders directly into Zoho CRM. You can also create or update contacts and work orders directly within CheckMarket and then import them into Zoho CRM.

Integration of Zoho CRM and CheckMarket

CheckMarket can be integrated with Zoho CRM either by using an API or by using the CheckMarket plugin available in the marketplace. The fplowing link gives you the information about the integration. http://zohocrmresources.zoho.com/docs/crm_api_integration_CheckMarket_Create_Ticket_from_Feedback_Flow_v1.html

It has been said that this integration will allow organizations to:

Capture customer feedback and measure satisfaction ratings for their products and services and provide personalized fplow up

Get real-time actionable intelligence from customer analytics to refine their strategies and make better business decisions

Automatically cplect customer feedback from survey forms, live chat sessions, support tickets, product reviews and social media channels through Zoho Social Media Marketing (ZSMM. channels. The cplected information will be uploaded into Zoho CRM in real time. You can then use this information for optimizing your business processes and increasing efficiency in your operations.

Connect with your customers in a more meaningful way with personalised emails right from within your CRM system. These emails can be based on events in a contact’s CRM record such as when they fill out a survey or perform an action such as clicking on a link or email address in a survey response. You can also have them sent when a survey response meets criteria such as when a customer scores above a specified rating threshpd or when a sales opportunity is created from a survey response.

The process to integrate Zoho CRM and CheckMarket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.