Zoho Creator + Mention Integrations

Zoho Creator allows the users to create their business documents online. The latest version of Zoho Creator has the feature of integration with other applications like Gmail, Dropbox, and Salesforce. It is said to be the most widely used software which is integrated with other applications.

Mention is a powerful top that is used by businesses to manage customers’ responses on social media platforms. It is also used to monitor the activities of customers on different social media platforms. It has an advanced tracking ability which tracks customer activities on different social media channels. Some of the features of Mention are detailed below:

• Powerful design. Users can create custom templates for various purposes. This feature allows Mention to track customer activities in real-time.
• Social Media Monitoring. Mention enables users to track customer activities on various social media networks like Facebook, Twitter, Instagram, and many others. This feature enables businesses to know about the sentiments of customers about their products/services.
• Push Notifications. Mention notifies users about the changes in customer activity through push notifications. For instance, if a new post is made by the customer on Facebook or Twitter then the users will get a push notification about it.
• Automatic Response. Users can automatically respond to customers on social media platforms when they have some new messages. There are several pre-defined messages that can be sent to customers on different social networking sites. For instance, they can send “Thank you” message when they receive a positive response from customers or they can send a message stating that they will get back to them as soon as possible when they receive negative response from customers.
• Insights. Users can view insights about their customer’s responses on social media networks using Mention. They can see how their customers are responding to their products and services and what type of responses they are getting from them on different social media networks. They can use these insights to improve their products and services by acting accordingly.
• Reporting. There are several reports available in Mention that provides detailed information about customer responses on social media channels and analytics of those responses. Reports are prepared in different formats that can be customized as per requirement of businesses. Report formats include PDF, Excel, CSV and HTML.
• Automated Workflows. Users can automate their workflows so that whenever there is any change in their products/services or in their marketing strategy then the workflow will take actions accordingly. For example, if changes are made in their marketing campaign then Mention can automatically send reminders to their customers through emails or text messages or Tweets etc. And it will also send reminders to users about the changes made in their marketing strategy so that they can adjust accordingly. Similarly, when a product or service is added or removed from the market then Mention will automatically send emails to all customers regarding this change. Therefore, users can avail benefits of automation of workflows in Mention for managing their customers better.
• Customization. Users can customize their dashboards according to their requirement and preferences through drag-and-drop feature available in Mention. This feature allows users to quickly access data related to their business and act accordingly using all the tops available in Mention. Therefore, it helps businesses to save time by automating their workflows and monitoring customer activities on different social media channels without any hassles.
• Webhooks. Mention has webhooks mechanism that allows users to connect it with other applications using API calls or through webhooks endpoints provided by the application itself. This feature helps businesses connect Mention with other applications like Google Analytics, Zoho Creator, Zoho CRM etc. Therefore, businesses can manage their customer interactions effectively on various social media channels using this feature of Mention.
• Customer Segmentation. Users can segment their customers based on different parameters (geographical location, industry, interests etc.. and view detailed customer profiles for each segment through customer profile tab in Mention dashboard. It helps them filter customers based on interest parameters like location, industry etc. It also allows them to view detailed customer profiles that contain customer details, history data, comments made by customers etc., fplowing which they can provide personalized services to their customers based on those segments and can improve their customer satisfaction level using this feature of Mention. Therefore, businesses can provide accurate customer support and services using this feature of Mention.
• SLAs (Service Level Agreements). Using this feature users can define SLAs between themselves and their customers so that they can meet the quality standards set by them and deliver satisfactory services to customers without any delays etc., thereby improving customer satisfaction level by meeting agreed quality standards set by them with their customers using this feature of Mention. Therefore, businesses can improve their relationship with customers using this feature of Mention.
• User Management System. With this feature businesses can manage access contrp of individual users who work on different teams within the organization according to their requirements and preferences. This feature helps them manage access privileges of users with permissions required for specific tasks assigned to them for every team created for a project in Mention, thereby improving efficiency of all employees working in different teams within the organization using this feature of Mention. Therefore, businesses can maximize productivity of their employees by managing access contrp rights of different employees working within an organization through this feature of Mention.
• Custom Fields. Users can create custom fields for various purposes like creation of custom fields according to the requirement of a business etc., using this feature of Mention. This feature helps users create custom fields like “Target Audience” field or “Keyword” field etc., according to the requirement of a business so that they can mention accurate information related to those fields while interacting with their customers on social media platforms like Twitter, Facebook etc., thereby improving accuracy of information shared by them with their customers using this feature of Mention. Therefore, businesses can provide accurate information related to their products/services with easy management of custom fields created by them through this feature of Mention.
• Custom Actions. Users can create custom actions for various purposes like creation of custom actions according to the requirement of a business etc., using this feature of Mention. This feature helps users create custom actions like “Send Email” action or “Post Tweet” action etc., according to the requirement of a business so that they can perform those actions when the corresponding trigger events occur (like when a certain keyword comes into conversation etc.), thereby improving efficiency of conversations with customers on social media platforms like Twitter, Facebook etc., thereby improving accuracy of information shared by them with their customers using this feature of Mention. Therefore, businesses can provide accurate information related to their products/services with easy management of custom actions created by them through this feature of Mention.
• Custom Attributes. Using this feature users can add custom attributes like “Social Media Platform” attribute or “Type” attribute etc., while creating contacts within an account in Mention so that they can store additional information related to contact along with its details within an account created in Mention, thereby helping them store information as per requirement of a business within an account created in Mention, thereby helping them store information as per requirement of a business within an account created in Mention quickly by simply adding custom attributes like “Social Media Platform” attribute or “Type” attribute etc., while creating contacts within an account in Mention so that they can store additional information related to contact along with its details within an account created in Mention quickly by simply adding custom attributes like “Social Media Platform” attribute or “Type” attribute etc., while creating contacts within an account in Mention so that they can store additional information related to contact along with its details within an account created in Mention respectively without having any issues related to storing information after creating contacts within an account in Mention respectively without having any issues related to storing information after creating contacts within an account in Mention respectively without having any issues related to storing information after creating contacts within an account in Mention respectively without having any issues related to storing information after creating contacts within an account

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