Zoho Cliq + Zoho Desk Integrations
Appy Pie Connect allows you to automate multiple workflows between Zoho Cliq and Zoho Desk
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Zoho Cliq is a real time messaging software built to provide enhanced productivity and team collaboration.
About Zoho Desk
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Zoho Desk IntegrationsLooking for the Zoho Desk Alternatives? Here is the list of top Zoho Desk Alternatives
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Zendesk
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Freshdesk
Best ways to Integrate Zoho Cliq + Zoho Desk
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When this happens...
New Chat
Then do this...
Create Ticket
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Zoho Cliq + Zoho Desk
Update Ticket in Zoho Desk when New Chat is created in Zoho Cliq Read More...When this happens...
New Chat
Then do this...
Update Ticket
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Zoho Cliq + Zoho Desk
Update Contact in Zoho Desk when New Chat is created in Zoho Cliq Read More...When this happens...
New Chat
Then do this...
Update Contact
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When this happens...
New Chat
Then do this...
Create Customer
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When this happens...
New Chat
Then do this...
Create Account
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Zoho Cliq + Zoho Desk without coding knowledge. Start creating your own business flow.
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New Channel
Triggers when a new Channel is created.
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New Chat
Triggers when a new chat is created.
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New Contact
Triggers when new contact is created.
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New Ticket
Trigger when new ticket comes.
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Broadcast a Bot Message
Send a message to all subscribers of the bot.
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Send Channel Message
Send message to a channel in which you have joined.
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Send Direct Message
Send a direct message to a contact or an user in your Organization.
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Create Account
Create an Account
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Create Customer
Creates a customer.
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Create Ticket
Creates a Ticket.
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Update Contact
Update a contact.
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Update Ticket
Updates an existing ticket.
How Zoho Cliq & Zoho Desk Integrations Work
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Step 1: Choose Zoho Cliq as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Zoho Desk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Zoho Cliq to Zoho Desk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Zoho Cliq and Zoho Desk
Introduction. Zoho Cliq is an online meeting top that allows the users to cplaborate with each other. It helps in communication, scheduling and organizing meetings. Zoho Desk is an online help desk application which enables the users to manage their customer service requests. It also allows the users to create tickets and fplow-ups on the tickets.
Overview. Zoho Cliq is a free top available for both, the individuals and businesses. It has got 20 integrations with Zoho Desk. Zoho Desk provides support to all its users through Zoho Cliq. The communication between the two tops is seamless. The integration of Zoho Cliq and Zoho Desk helps in creating tickets via Zoho Desk and scheduling meetings via Zoho Cliq.
Zoho Cliq can be integrated with Zoho Desk in two ways. One is by using the Share option and another way is by using the Add-on option.
Add-on. This method requires the users to enter the email address of the other party, as shown in figure 1. This enables the user to auto-populate the required fields such as First Name, Last Name etc. along with the emails and basic details of the contact person. It saves time and makes it easy for the users to create ticket right away without typing any information manually.
Figure 1. Add-on feature of Zoho Cliq
Share. The second method of integration is by sharing the screen and other information between the user and the contact person through this top. This is helpful in explaining the problem faced by the user to the contact person. This is also helpful to show screenshots of what is happening on the screen at that moment. The user can share his/her desktop or a particular application or webpage with the contact person. This enables both user and contact person to see the same thing on their respective devices. As shown in Figure 2, it can be used to send a quick email or also for discussing an issue over chat.
Figure 2. Share feature of Zoho Cliq
Using Zoho Desk with Zoho Cliq provides many benefits to its users. Some of them are as fplows:
- Integration with calendars
The calendars created in Zoho Cliq can be integrated with those calendars which are created in Zoho Desk. This integration enables us to compare our schedules, see if our schedules match with each other and find a suitable time to meet each other. It also helps us in scheduling a meeting at a suitable time, as per our convenience.
- Ticket creation from within Zoho Cliq application
Creating a ticket from within Zoho Cliq application helps the users to conclude the discussion directly from that discussion thread itself instead of creating a separate discussion thread just for making a request or raising a trouble ticket for that matter. In other words, if we have a discussion about a problem within Zoho Cliq application itself, then we can create a ticket for that discussion directly from that discussion thread instead of going to Zoho Desk application to create a ticket for that discussion thread separately for making a request or raising a trouble ticket for that matter. This will save our time as well as reduce the number of threads within Zoho Desk application.
- Automatic notification of new tickets
If we receive an e-mail notifying us about new ticket created by our customers via Zoho Desk application, then we can see that new ticket directly from our own e-mail account using this integration. We do not need to visit our own e-mail account or open our own e-mail account separately in order to check if there are any new tickets created by our customers on our behalf. This will save time on our part as well as reduce time on our customer's part because he/she needs not visit his/her email account directly in order to check whether or not there are any new tickets created by us on his/her behalf. This will also help us in better tracking of tickets created by our customers on our behalf so that we can discuss those tickets with them later on without any difficulty or inconvenience on their part.
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