Integrate Zendesk with Zoom

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Zoom

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Zoom

Zoom is a cloud-based video communications app that brings video conferencing, online meetings and group messaging into one easy-to-use application. It is the best tool for teams to get together, take action and move forward.

Want to explore Zendesk + Zoom quick connects for faster integration? Here’s our list of the best Zendesk + Zoom quick connects.

Explore quick connects

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Connect Zendesk + Zoom in easier way

It's easy to connect Zendesk + Zoom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Meeting

    Triggers when a new Meeting or Webinar is created.

  • New Recording

    Triggers when a new Recording is completed for a Meeting or Webinar.

  • New Registrant

    Triggers when a new registrant is added to a Webinar.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Meeting

    Creates a new Zoom Meeting. Note: The meeting options such as join before host, host video, participants video and audio setting would follow the account/user group setting in Zoom web page.

  • Create Meeting Registrant

    Add a new meeting registrant.

  • Create Meeting Registration Custom Question

    Create registration questions that will be displayed to users while registering for a meeting.

  • Create Registrant

    Creates a new webinar registrant.

How Zendesk & Zoom Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Zoom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Zoom

Zendesk is a customer service spution which enables companies to focus on the customers by streamlining. This is done via the integration of Zendesk and Zoom, which allows for managing customer care with high efficiency.

Integration of Zendesk and Zoom

Zendesk helps people in customer service to be more organized and efficient. It can be integrated with various other applications such as, Google Calendar, Slack, HipChat, MS Dynamics CRM, Hubspot, Webex, Mavenlink, Jira Software, etc.

Integration with Zoom has been available since 2014. The integration helps companies to provide more convenience to their customers – they can interact with support specialists from anywhere in the world through an audio or video call. The companies’ employees are able to use Zendesk to access and manage customer phone calls at any time.

Benefits of Integration of Zendesk and Zoom

Zoom is a service for video conferencing. It is used by over 4,500 organizations all around the world. It is used to cplaborate internally or with external partners.

Companies are able to use the integration of Zoom and Zendesk to enable their employees to make calls to customers when needed. Customers can also call the company whenever they need help with something. This provides ease for both parties – it is more convenient for customers to talk to support representatives right away without waiting for a reply later. The company benefits from this as well– having 24/7 customer service availability is important for companies that operate globally. The employees can manage phone calls on Zendesk – they can add notes during the call or add new records in Zendesk about the conversation.


Zendesk helps companies to improve their customer service and save time of their employees. Companies that use Zendesk and integrate it with other sputions will be able to improve communication between support specialists and their customers.

The process to integrate Zendesk and Zoom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm