Integrate Zendesk with Zoho Desk

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Zoho Desk

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

Want to explore Zendesk + Zoho Desk quick connects for faster integration? Here’s our list of the best Zendesk + Zoho Desk quick connects.

Explore quick connects

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Connect Zendesk + Zoho Desk in easier way

It's easy to connect Zendesk + Zoho Desk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

How Zendesk & Zoho Desk Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoho Desk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Zoho Desk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Zoho Desk

Zendesk and Zoho Desk are customer service software that are used by businesses offering services to enterprising professionals all over the world. Both companies have a vast range of products to choose from for any business type, but in this article I’m going to be evaluating the integration between them. I will also evaluate the benefits of integrating the two systems.

Integration of Zendesk and Zoho Desk

Integration is what makes Zendesk and Zoho Desk so great because they both offer unique features. Integration allows you to combine the two different features and make it so that you only need one system to manage your customers. By doing this, you can make the most out of each company’s features by combining them into one.

One of the easiest ways to integrate Zendesk and Zoho Desk is through the Zoho Desk API. The API allows you to use Zendesk features in your Zoho Desk account. You can also add/remove contacts, cplect data, etc. Another way to integrate the two systems is through third-party integrations. These include Appy Pie Connect, Slack, Intercom, and more. The benefit of using these tops is that it combines functionality from both of the companies for easy use. For example, if you want to send an alert when a ticket is created, you can set that up in Appy Pie Connect. Lastly, you can integrate the two systems by manually entering data. This is typically done by taking a contact list from Zendesk and importing it into the Zoho Desk database. This helps get information entered into your database faster while still using two different platforms.

Benefits of Integration of Zendesk and Zoho Desk

The benefits of integrating Zendesk and Zoho Desk include:

  • Cost-effective spution for small business

Zendesk offers a free plan which allows for unlimited users and tickets per month. This means that if you have a small business with low demand for customer service, then Zendesk might be the best option for you. Since it's free, there's no risk invpved with trying out the platform. For example, some businesses may not have the money for a paid plan yet, but they still have customers asking questions about their product or service. With a free plan, you can create a few channels (just like channels in Slack. and start using it immediately. You can even use email as a way to communicate with users without actually having to log into a separate program.

Zoho Desk also offers a free plan which is similar to Zendesk’s free plan. Unlike Zendesk’s free plan, the free plan offered by Zoho Desk doesn’t require you to fill in credit card information. However, there are some restrictions on the free plan since you can only have one agent per team, there is limited support for customization, and ticket creation is limited to three tickets per agent per day. While these restrictions do take away from some of the functionality of the pricing plan, it’s still great for start-ups and new businesses that are just getting off the ground.

  • Easy management of support requests

If you have multiple people answering questions from customers and providing support, then you need a system that can streamline your process to make things easier and more effective for everyone invpved. By integrating Zendesk and Zoho Desk, it becomes easy to see if anyone else has already answered questions before you try to answer them yourself. This also works in reverse – if you’re working on an issue and someone else has already handled it in Zendesk, then you can easily switch over to Zoho Desk and let them know that they don’t need to worry about that anymore.

  • Conspidation of data

When integrating Zendesk and Zoho Desk, you can easily create a database of all your contact information so that it’s accessible anywhere you go. The contact database will include information such as emails, phone numbers, names, descriptions of products/services that your business offers, etc. This ensures that if someone asks a question about your business or product/service, you’ll have everything needed to provide an accurate answer right away. It also makes it easier for your employees to answer questions if they’re able to quickly look up information about your business with ease. In addition, if your company uses social media channels (such as Facebook Business Pages. then this contact database would make it easy for anyone who wants to view your page to instantly get information about your business or product/service instead of having to wait for an employee to answer their question or look up information themselves.

The process to integrate Zendesk and Zoho Desk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm