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Zendesk + Zoho CRM Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Zoho CRM

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Zoho CRM

Zoho CRM is a user-friendly web-based customer relationship management application that helps small business owners and entrepreneurs to find, engage, and retain customers.

Zoho CRM Integrations
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Best ways to Integrate Zendesk + Zoho CRM

  • Zendesk Zoho CRM

    Zendesk + Zoho CRM

    Create/Update Lead to Zoho CRM from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Zoho CRM Create/Update Lead
  • Zendesk Zoho CRM

    Zendesk + Zoho CRM

    Create/Update Contact to Zoho CRM from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Zoho CRM Create/Update Contact
  • Zendesk Zoho CRM

    Zendesk + Zoho CRM

    Create Module Entry to Zoho CRM from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Zoho CRM Create Module Entry
  • Zendesk Zoho CRM

    Zendesk + Zoho CRM

    Add Attachment in Zoho CRM when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Zoho CRM Add Attachment
  • Zendesk Zoho CRM

    Zendesk + Zoho CRM

    Create/Update Lead to Zoho CRM from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk New Group
     
    Then do this...
    Zoho CRM Create/Update Lead
  • Zendesk {{item.actionAppName}}

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zendesk + Zoho CRM in easier way

It's easy to connect Zendesk + Zoho CRM without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Contact

    Triggers when a new contact is added.

  • New Record

    Triggers instantaneously when any entry is created in the specified module.

  • New or Updated Contact

    Triggers when a new contact is added or modified in Zoho.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Attachment

    Add attachment to the selected Module entry.

  • Create Module Entry

    Creates a new entry in a module

  • Create/Update Contact

    Adds a new contact. (Note: you can use this Connect to update an existing one too.)

  • Create/Update Lead

    Adds a new lead in Zoho CRM. (Note: this Connect can be used to update an existing one too.)

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Zoho CRM Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoho CRM as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Zoho CRM.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Zoho CRM

  • Zendesk is an online customer support platform that helps teams to effectively manage customer conversations. With Zendesk, you can easily create support teams, handle problems in real-time, and help your customers get what they need.
  • Zoho CRM is a powerful and affordable customer relationship management (CRM. software for small and medium businesses. It is designed to help you maximize your sales, improve customer satisfaction and achieve your business goals.
  • Integration of Zendesk and Zoho CRM

    Zendesk and Zoho CRM are two powerful platforms that are used by many organizations around the globe. If you need to integrate these two applications for a better customer experience, there are a number of options available that can help you do so.

    One of the major benefits of integrating these two applications is that different departments of your organization can share information about a single customer via a single account. This integration allows information such as sales history, support tickets, emails, etc., to be shared between the two applications. This also allows both sales and support team members to see all the information about a customer without having to switch back and forth between the two applications. This ultimately saves time and increases productivity of employees.

    Another advantage of integrating these two applications is that it gives you access to more customizable features. For instance, if you choose a Zendesk integration, then you can import new leads from your CRM into your Zendesk account in order to start managing them. Similarly, new questions from your customers can be imported from Zendesk into your Zoho CRM account. In addition, you can use either one of these applications to add an activity feed that allows other employees to view the communication history between you and your customers. This integration also allows you to monitor each individual customer’s satisfaction levels through the help of surveys.

    Benefits of Integration of Zendesk and Zoho CRM

    Integrating these two applications offers a number of benefits including. real-time communication between different departments; cplaboration and coordination; seamless sharing of data and information; increased productivity; and reduced costs associated with training employees on multiple platforms.

    In conclusion, integrating these two useful applications will help you provide a seamless experience for your customers. Additionally, you will save time and money by eliminating the need to train your employees on multiple platforms.

    The process to integrate Zendesk and Zoho CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.