Integrate Zendesk with Zoho Connect

Zoho Connect

Zoho is a software company located in India. It provides cloud computing, SaaS and business applications for SMBs and enterprises across the globe. Zoho also offers an integration platform which helps you to connect your applications with other applications. Since most of the businesses use more than one application, it becomes necessary to integrate them. Zoho Connect helps in building custom apps that allow seamless communication between different apps. The number of apps integrated on Zoho Connect is over 1,000 (by their claim.

Some of the applications that can be integrated on Zoho Connect are:

Salesforce, SugarCRM, Google Drive, Google Calendar, Office 365, Dropbox, Zendesk, Twitter, Facebook, Quora etc.

Zendesk

Zendesk is a customer support platform that helps you manage your customers better. It has an open API which can be utilized by developers to create new features for the users. You can build plugins to customize Zendesk as per your requirements. However, you need to know Ruby on Rails or Python to build plugins on Zendesk.

Integration of Zendesk and Zoho Connect

Zoho Connect provides an interface for developers to create extensions for different applications. You can choose from a variety of options from the list of apps you want to integrate with. There are hundreds of apps which can be integrated with Zoho Connect. The process is very easy. Once you have chosen the app, you can configure it according to your needs and develop the extension. The entire process takes a few minutes to complete. For example, if you want to integrate Zendesk with Zoho, all you need to do is choose ‘Apps’ from the menu on the right side and then choose ‘Zendesk’. You will then be redirected to a page where you have to enter some details about your organization and choose your API key. Once you have done that, you will move on to another page where you will get a code snippet for your web page. The process is similar for every app on Zoho Connect as well as Zendesk itself.

Some apps on Zoho Connect have tops which can be used for social media or diagnostic testing of the web pages. This way it becomes easy to integrate multiple apps together without having to rewrite code for each of them separately. For example, if I want to integrate my Twitter account with Zoho Connect and also want to embed it on my website, I don’t need to develop any new code for that because I get ready-made code snippets for creating buttons (for Twitter. and code for embedding it on the web page (the code snippet for embedding Twitter is already available on Zoho Connect. This way, time consumption is reduced drastically. All it would take me is a few minutes of configuring and choosing my API key.

Benefits of Integration of Zendesk and Zoho Connect

Integrating two applications on Zoho Connect makes it easy for companies to offer better customer service experience. For example, if someone wants to call customer service but he has an issue with the product he bought from your website as well, he will not have to call you twice. You can send him a ticket through Zendesk and it will also be sent directly into his email inbox through Zoho Connect so that he doesn’t have to search for it again if he forgets about the ticket number. The best thing about this integration is that it’s completely customizable according to your requirements. If you want to send a message through Facebook or Twitter as well instead of email, you can do so easily. You can even send messages based on the status update or change of status if required. If a customer has paid online using PayPal but still hasn’t received the product yet, they can send you a ticket through Zendesk and through Zoho Connect you will receive an email saying he has paid but hasn’t received his product yet. You can then send him a message through any other medium such as Twitter or Facebook along with an email to see if he has received it yet or not.

The integration of different applications helps businesses find out more information about their potential customers such as what time they check their emails and pages etc. By cplecting this information in one place, businesses can make better decisions regarding their marketing strategies and plan them accordingly. For example, if someone checks his emails at 9 am in the morning every day, you can make sure that your email always gets delivered at 9 am (if you are sending notifications through email. This way you are guaranteed that the customer receives his email as soon as possible so that you don’t miss any opportunities when it comes to marketing your business online. Such kind of data can be cplected only when you integrate different applications together so that you can keep track of different things happening all at once in one place.

The process to integrate Zendesk and Zoho Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.