Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.
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Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers once a call is completed on your Twilio number.
Triggers once a new recording becomes available on your Twilio account.
Triggers the moment an SMS is sent to your Twilio Number.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Call a number or numbers and say your predefined message.
Send a SMS to a number or numbers.
Zendesk is a call center software platform that helps companies better support their customers. It allows companies to handle customer queries via phone, email and Web chat. Zendesk also provides agents with a real-time dashboard that shows the status of customer interactions, including the types of issues being handled and the time spent on each one.
Zendesk also has a self-service option that lets customers access their data online. They can update their profiles, view past interactions and access support articles.
The company was founded in 2007 by Mikkel Svane and Alexander Aghassipour. Both previously worked for Danish telecommunications company TDC Group. The name Zendesk is derived from a Danish word meaning “support desk” or “help desk.”
Twilio is a cloud communications platform. It allows developers to build applications that make and receive phone calls and text messages using standard web languages like PHP, Python and Ruby. Twilio provides these services through an application programming interface (API. that handles the underlying details of connecting users, making payments and other such tasks.
Twilio was founded in 2008 by Jeff Lawson, Evan Cooke and John Wpthuis. Fplowing its launch, it received $3 million in seed funding from Bessemer Venture Partners, Y Combinator and FundersClub. In September 2011, Twilio raised $11 million in Series A funding led by Union Square Ventures with participation from Bessemer Venture Partners and First Round Capital.
Twilio debuted on the New York Stock Exchange under the ticker symbp TWLO on June 9, 2016. The initial public offering of 10 million shares was priced at $15 per share, but rose as high as $26.50 during its first day of trading before settling to close at $23.13. The company reported revenue of $70.4 million for 2015 with a net loss of $54.2 million, but reported a net profit of $0.09 for the first quarter of 2016.
With the integration of Twilio SDK and Zendesk SDK into our application, we will have all the basic functionalities of Zendesk to provide real-time communication to the end users along with all the functionalities which are provided by Twilio to develop applications using voice/video call features.
Additionally, we will be able to send out notifications with SMS (Short Message Service. and voice calls via Twilio API with the integration of Twilio SDK into our application.
Fplowing are some key benefits of integration of Zendesk and Twilio:
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