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Zendesk + Twilio Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Twilio

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Twilio Integrations
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Best ways to Integrate Zendesk + Twilio

  • Zendesk Twilio

    Zendesk + Twilio

    Send SMS in Twilio when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Twilio Send SMS
  • Zendesk Twilio

    Zendesk + Twilio

    Call Phone in Twilio when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Twilio Call Phone
  • Zendesk Twilio

    Zendesk + Twilio

    Send SMS in Twilio when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New Group
     
    Then do this...
    Twilio Send SMS
  • Zendesk Twilio

    Zendesk + Twilio

    Call Phone in Twilio when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New Group
     
    Then do this...
    Twilio Call Phone
  • Zendesk Twilio

    Zendesk + Twilio

    Send SMS in Twilio when New Organization is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New Organization
     
    Then do this...
    Twilio Send SMS
  • Zendesk {{item.actionAppName}}

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zendesk + Twilio in easier way

It's easy to connect Zendesk + Twilio without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How Zendesk & Twilio Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Twilio as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Twilio.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Twilio

Zendesk?

Zendesk is a customer service software provider. The company was founded in Copenhagen, Denmark as "ZenDesk" in 2007. In 2013, the company changed its name to "Zendesk" and moved its headquarters to San Francisco, California. Zendesk provides both on-premises and cloud-based software for customer service, sales support, and customer intelligence.

Twilio?

Twilio is a cloud communications platform as a service (PaaS. company known for providing a telephony API that allows software developers to program phone calls and text messages. It was founded in 2008 and is based in San Francisco.

Integration of Zendesk and Twilio

Integration of Zendesk and Twilio will be beneficial for both companies. For Twilio, the integration with Zendesk will provide the company with another customer base to sell its products and services to. This will be beneficial for Twilio since its other major customer base is the developers who use it's API. In addition, this integration will benefit Zendesk by increasing the number of customers who will use its software as well as increasing the amount of orders for its own products and services.

Benefits of Integration of Zendesk and Twilio

The integration between Zendesk and Twilio will bring benefits to both parties in terms of cost, scalability, and increased flexibility. For example, Twilio will be able to help Zendesk reduce its costs by reducing the cost of staffing and equipment necessary to staff its call centers. The integration will also bring benefits to both parties in terms of scalability, as the number of customers increases, both can easily scale up their operations to accommodate the increase in customers. Finally, both companies will gain increased flexibility from the integration since they are able to get more done simultaneously.

The process to integrate Zendesk and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.