Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.Textline Integrations
Zendesk + TextlineUpdate Agent Status in Textline when New User is created in Zendesk Read More...
Zendesk + TextlineSend Announcement in Textline when New User is created in Zendesk Read More...
It's easy to connect Zendesk + Textline without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new contact message is created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Zendesk is a web-based customer support software application. Zendesk allows businesses to monitor and respond to customers with an easy-to-use platform. The software offers efficient ticketing, with the ability to organize support requests through an easy-to-read dashboard. Zendesk also offers seamless integration with other popular business services, including Twitter, Google Analytics, Salesforce, Google Apps, Dropbox, Mailchimp, Constant Contact, Freshbooks, PayPal, Stripe, Shopify, Square, Slack, and more.
Textline is an app that allows for fast and simple communication between customers and businesses. Users can text any questions or concerns they have about a product or service directly to the company’s private number. As opposed to having to go through a long phone call or email, customers are able to get their questions answered quickly with less hassle. Businesses only need to purchase one number for all of their services, allowing them to centralize their customer support system. Textline features an efficient conversation feature that allows users to easily respond to messages without having to wait for contact information. Textline is available for free on both iOS and Android devices.
An integration between Zendesk and Textline would allow business owners to more easily manage their customer support needs. All tickets could be responded to via text within the Zendesk platform, granting business owners more contrp over their customer care. This integration would simplify both companies’ systems, allowing businesses to spend more time growing their business instead of managing their online presence. Businesses would be able to focus on providing exceptional customer service more effectively than ever before.
Integration would benefit both companies by making their services more efficient. Through this integration, businesses would be able to spend less time responding to emails and phone calls and more time focusing on their customers’ needs. Businesses would be able to provide more efficient customer service without the hassle of data entry. Integration would also improve security for both companies by reducing the number of login credentials consumers have to remember when signing up for a new service. Overall, the integration would improve customer satisfaction by making it easier for customers to reach a business when a problem arises.
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