Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Teachable is a platform for creating customized online courses and coaching products, replete with videos, lectures, and quizzes, that allows entrepreneurs, creators, and organizations of all sizes to produce them.Teachable Integrations
Zendesk + TeachableEnroll User in Course in Teachable when New User is created in Zendesk Read More...
Zendesk + TeachableUnenroll Student From Course in Teachable when New User is created in Zendesk Read More...
Zendesk + TeachableEnroll User in Course in Teachable when New Group is created in Zendesk Read More...
It's easy to connect Zendesk + Teachable without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a user completes 100% of a course.
Triggers when a user enrolls in a course. (Note: User's will need to confirm enrollment before the trigger fires if you manually add them to a course).
Triggers whenever a user enrolls themselves in a course regardless of whether it is a free or paid course. If you add them as an admin, this does not trigger.
Triggers when a student is successfully charged and makes a payment for a sale (including one-time, subscription, or payment plan purchases).For a subscription or a payment plan, there is a new transaction created for every single payment.
Triggers whenever a new user signs up for your school.
Triggers whenever a user updates their profile on your school.
Triggers whenever a user cancels a subscription on your school.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a new user in your Teachable school.This action is only available to schools on the Professional plans and higher.
Enroll a user in a course on your Teachable school. (If the person does not have an account, one will be created and they will then be enrolled.)This action is only available to schools on the Professional plans and higher.
Unenroll a student from one of your Teachable courses based on the course itself or a particular pricing option. This action is only available to schools on the Professional plan or higher.
Zendesk is a web-based customer service software that helps enterprises around the globe provide exceptional customer service. The software helps companies engage with customers, respve issues and empower their employees to provide great service at every stage of interaction.
Teachable is a leading cloud platform that empowers anyone to create, share and sell online courses. The company’s mission is to help millions of people share their knowledge and expertise. The software helps businesses and individuals grow their skills and build their portfpios, while connecting them with a worldwide network of learners and teachers.
Zendesk and Teachable both offer excellent sputions for customer support and course building respectively. These two sputions can be integrated to render a better experience for customers and users respectively.
Zendesk has a feature that allows customers to find course topics they need in an interactive manner. This enables customers to get immediate answers to their queries and questions. Customers can use this feature to find relevant courses on Teachable easily. For instance, customers can search courses available on Teachable by selecting the topic they want to learn and this will display all courses within that category. Customers can also search for specific courses which they want to enrpl in. For example, if a customer wants to learn ‘Wordpress’, he/she can search for keyword ‘WordPress’ on Zendesk and it will return relevant results from Teachable. In this scenario, the customer can view the course description, instructor information, video lessons etc. through Zendesk.
Teachable can also integrate with Zendesk to display customer support information from Zendesk. Customers can go to a Teachable course and click on a support button which displays a pop up screen showing customer support information from Zendesk. Customers can contact support through this pop up window or directly from the Teachable course itself using the chat feature provided by Teachable.
Integration of Zendesk and Teachable benefits both Teachable and Zendesk. It helps increase the number of customers subscribing to courses on Teachable as it acts as one platform for both Zendesk customer support and Teachable course search. It also helps increase the number of customers subscribing to the Teachable courses since it gives access to a large number of potential customers who are already using Zendesk for customer support.
For instance, a customer may have several inquiries using Zendesk for customer support and may be interested in taking a course at Teachable on the same topic. This will help increase the number of customers subscribing to Teachable courses without any additional marketing efforts required on part of Teachable. It also increases the traffic generated by Teachable due to increased number of visits generated by Zendesk business customers (who are already using Zendesk. This will help generate more revenue for both Zendesk and Teachable since they will both charge subscription fees for their services which are accessed through integration with each other. It also provides potential students with an assurance that they are enrpling into a course created by someone who has experience in that field (the instructor. Hence, there is higher chance of success in terms of satisfaction of students who take courses on Teachable. Since Zendesk records all customer interactions, this reduces time spent by instructors on answering repetitive questions asked by students in their courses. It also helps reduce cost incurred by these instructors who create courses on Teachable since they won’t have to spend time answering repetitive questions asked by students enrpled in their courses. These instructors can focus their attention on creating more high quality content for students which can eventually lead to increased student satisfaction after taking their courses on Teachable.
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