Zendesk + SMS Alert Integrations
Appy Pie Connect allows you to automate multiple workflows between Zendesk and SMS Alert
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Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
About SMS Alert
SMS Alert is a enterprise grade transactional and promotional SMS platform.
SMS Alert IntegrationsBest ways to Integrate Zendesk + SMS Alert
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When this happens...
New User
Then do this...
Send SMS
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When this happens...
New Group
Then do this...
Send SMS
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Zendesk + SMS Alert
Send SMS in SMS Alert when New Organization is created in Zendesk Read More...When this happens...
New Organization
Then do this...
Send SMS
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When this happens...
New Ticket
Then do this...
Send SMS
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Zendesk + SMS Alert
Send SMS in SMS Alert when Updated Ticket is added to Zendesk Read More...When this happens...
Updated Ticket
Then do this...
Send SMS
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Zendesk + SMS Alert without coding knowledge. Start creating your own business flow.
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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Send SMS
Sends an SMS.
How Zendesk & SMS Alert Integrations Work
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Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick SMS Alert as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Zendesk to SMS Alert.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Zendesk and SMS Alert
Zendesk?
“Zendesk is the leading customer service software for companies looking to provide great customer service. Zendesk is used by thousands of customers, including Martha Stewart Living Omnimedia, the Boston Red Sox, and National Public Radio.” (Zendesk)
SMS Alert?
“SMS Alert provides SMS message management services. SMS Alert is a leader in providing text message notification and delivery services to businesses. The company’s industry-leading technpogy platform helps organizations of all sizes deliver high-quality and cost-effective SMS messaging services such as appointment reminders, appointment cancellations, event updates and more.” (SMS Alert)
Integration of Zendesk and SMS Alert
“The integration with Zendesk allows SMS Alert users to create and manage Zendesk tickets from their phone and text messages are automatically converted into Zendesk tickets (messages can be received via email or text message. This allows companies to monitor their customer interactions in real time across multiple channels, and will allow them to better prioritize which issues require an immediate human response.” (Press Release)
Benefits of Integration of Zendesk and SMS Alert
“The combination of Zendesk’s customer service software and SMS Alert’s text messaging services will enable businesses to increase service effectiveness, improve customer satisfaction and reduce costs associated with managing their contact center operations.” (Press Release)
I think the largest benefit is that this integration will help customers have a more seamless experience when communicating with your business. With this integration they will be able to receive information and respond quicker. It will also help you save money because you will be using one less system!
The process to integrate Zendesk and SMS Alert may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
