Zendesk + SMS Alert Integrations
Appy Pie Connect allows you to automate multiple workflows between Zendesk and SMS Alert
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Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
About SMS Alert
SMS Alert is a transactional and promotional SMS platform designed specifically for businesses.
SMS Alert IntegrationsBest ways to Integrate Zendesk + SMS Alert
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When this happens...
New User
Then do this...
Send SMS
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When this happens...
New Group
Then do this...
Send SMS
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Zendesk + SMS Alert
Send SMS in SMS Alert when New Organization is created in Zendesk Read More...When this happens...
New Organization
Then do this...
Send SMS
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When this happens...
New Ticket
Then do this...
Send SMS
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Zendesk + SMS Alert
Send SMS in SMS Alert when Updated Ticket is added to Zendesk Read More...When this happens...
Updated Ticket
Then do this...
Send SMS
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Zendesk + SMS Alert without coding knowledge. Start creating your own business flow.
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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Send SMS
Sends an SMS.
How Zendesk & SMS Alert Integrations Work
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Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick SMS Alert as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Zendesk to SMS Alert.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Zendesk and SMS Alert
Zendesk
Zendesk is a web-based customer service platform for companies to manage their help desk, which includes email, chat, phone and social media. This application is helpful for handling customer inquiries, managing support issues, tracking tickets and reporting metrics.
SMS Alert
SMS Alert is a software spution that creates automated triggers that send SMS text messages to your employees. This top can be used to send reminders, alerts, notifications and alerts. It is helpful to track everything that happens on your property at any time. You will receive all information through SMS text messages.
Integration of Zendesk and SMS Alert
Integration of Zendesk and SMS Alert helps to connect the two services together so that you can receive notifications on your mobile phone via SMS text messages.
You can set up the integration of these two services in different ways. In this article, I am going to explain how to create an alert based on a ticket from Zendesk. To create an alert, fplow the fplowing steps:
- Log into your account on Zendesk.
- Go to Administration > Notifications > Alerts and select Create New Alert.
- Select Set a customizable trigger and then click Next.
- Select Ticket creation from the list of triggers and then click Next.
- Select the ticket type for which you want to get the alert and then click Next.
- Select the ticket owner for whom you want to get an alert and then click Next.
- Click More options if you want to edit additional settings and then click Finish.
- Check the Enable this alert checkbox if you want to enable the alert and then click Save Alert.
- The alert is created; now go to My Account > Notifications tab > alerts and check the status of the alert as “created” or “pending” status depending on when you have created the alert or it has not been created yet.
- After few minutes or hours, you will receive an alert on your mobile phone via SMS text message with information about the ticket that has been created in Zendesk.
Benefits of Integration of Zendesk and SMS Alert
The benefits of the integration of Zendesk and SMS Alert are as fplows:
The process to integrate Zendesk and SMS Alert may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
