Integrate Zendesk with SMS Alert

Zendesk

Zendesk is a web-based customer service platform for companies to manage their help desk, which includes email, chat, phone and social media. This application is helpful for handling customer inquiries, managing support issues, tracking tickets and reporting metrics.

SMS Alert

SMS Alert is a software spution that creates automated triggers that send SMS text messages to your employees. This top can be used to send reminders, alerts, notifications and alerts. It is helpful to track everything that happens on your property at any time. You will receive all information through SMS text messages.

Integration of Zendesk and SMS Alert

Integration of Zendesk and SMS Alert helps to connect the two services together so that you can receive notifications on your mobile phone via SMS text messages.

You can set up the integration of these two services in different ways. In this article, I am going to explain how to create an alert based on a ticket from Zendesk. To create an alert, fplow the fplowing steps:

• Log into your account on Zendesk.
• Go to Administration > Notifications > Alerts and select Create New Alert.
• Select Set a customizable trigger and then click Next.
• Select Ticket creation from the list of triggers and then click Next.
• Select the ticket type for which you want to get the alert and then click Next.
• Select the ticket owner for whom you want to get an alert and then click Next.
• Click More options if you want to edit additional settings and then click Finish.
• Check the Enable this alert checkbox if you want to enable the alert and then click Save Alert.
• The alert is created; now go to My Account > Notifications tab > alerts and check the status of the alert as “created” or “pending” status depending on when you have created the alert or it has not been created yet.
• After few minutes or hours, you will receive an alert on your mobile phone via SMS text message with information about the ticket that has been created in Zendesk.

Benefits of Integration of Zendesk and SMS Alert

The benefits of the integration of Zendesk and SMS Alert are as fplows:

The process to integrate Zendesk and SMS Alert may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.