Integrate Zendesk with Slack

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Slack

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

Want to explore Zendesk + Slack quick connects for faster integration? Here’s our list of the best Zendesk + Slack quick connects.

Explore quick connects

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Connect Zendesk + Slack in easier way

It's easy to connect Zendesk + Slack without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

How Zendesk & Slack Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Slack as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Slack.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Slack

Zendesk is a customer service software provider. It allows businesses to provide customer support to subscribers, customers or users via email, phone, chat and social media. Slack is an instant messaging top that allows multiple users to communicate in real time. It is often used by teams at work to keep one another up to date on their work. Zendesk and Slack are two of the most popular tops for customer service.

Integration of Zendesk and Slack

Integrating Slack with Zendesk will allow companies to answer questions quickly and efficiently. Instead of having to search for answers in a database, the employee can just mention the question in Slack and have the answer sent to them in real-time. This helps all employees stay on top of their work and makes sure that no one gets behind.

Benefits of Integration of Zendesk and Slack

The integration of Zendesk and Slack improves productivity by allowing all employees to stay on top of their work. Because they can immediately see if they need the assistance of another employee, they don't get too far behind on their work. This integration also eliminates the need to search through databases for answers. Instead, employees can just ask a question in a channel and have an answer sent to them right away.

When Zendesk and Slack are integrated with each other, all of the employees in the company are able to stay on top of their work. In addition, searching through databases is no longer necessary because employees can simply ask a question in Slack and have it answered immediately.

The process to integrate Zendesk and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm