Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Sina Weibo is a microblogging service and social networking service that allows users to send and read texts known as 'weibos.' It is called the Chinese version of Twitter.
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Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
New Followers List
New Post on Home Timeline
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a cloud-based customer support software designed to help organizations monitor and respond to inquiries from their customers. It was founded in 2007 by Mikkel Svane, Morten Primdahl and Rasmus Lerdorf. The headquarters of Zendesk are located in San Francisco, California with offices in Denmark, Sweden, the United Kingdom and Ireland. According to the official website of Zendesk, the company has been providing its services to more than 50,000 organizations, including BBC, CNN, Dell, Facebook, LinkedIn, Samsung and Twitter.
Sina Weibo is a Chinese microblogging service that offers Sina Weibo users to share their thoughts or comments instantly with one another through short messages called “weibos”. In addition to producing weibos, Sina Weibo also provides its users with a number of integrated features such as instant messaging, private message, multi-media sharing and live chat. The company behind Sina Weibo is Sina Corporation.
Zendesk is a customer support service provider which is invpved in sales and marketing on Sina Weibo. As of November 2013, the total number of fplowers of Sina Weibo was 500 million. Zendesk has over 50 thousand fplowers on Sina Weibo. There are nearly 300 posts made by Zendesk on Sina Weibo since March 2013. With the integration of Zendesk and Sina Weibo, Zendesk will utilize Sina Weibo as a channel to promote its brand awareness and build an online community.
Zendesk will enjoy several benefits from the integration of Zendesk and Sina Weibo:
· Zendesk will gain increased exposure for sharing information with its customers via Sina Weibo.
· Through the integration of Zendesk and Sina Weibo, Zendesk will be able to acquire new customers through Sina Weibo.
· Through the integration of Zendesk and Sina Weibo, Zendesk will be able to maintain good relationships with its existing customers.
· Through the integration of Zendesk and Sina Weibo, Zendesk will be able to increase its brand awareness.
· Through the integration of Zendesk and Sina Weibo, Zendesk will be able to build an online community for its fans.
Through the integration of Zendesk and Sina Weibo, Zendesk will be able to achieve its vision through social media marketing. It will be possible for Zendesk to reach out to more customers through Sina Weibo because it can deliver messages in a simple and efficient way. This will also help Zendesk increase its brand awareness because it is easier for potential customers to remember it when encountering or receiving information about it from their friends on Sina Weibo.
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