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Integrate Zendesk with Shopify

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Shopify

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Shopify

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. It includes a huge selection of tools for anyone looking to start an eCommerce business.

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Best ways to Integrate Zendesk + Shopify

  • Zendesk Integration Shopify Integration

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    Create Customer to Shopify from New User in Zendesk Read More...
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    When this happens...
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    Then do this...
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  • Zendesk Integration Shopify Integration

    Zendesk + Shopify

    Create Order to Shopify from New User in Zendesk Read More...
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    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Shopify Integration Create Order
  • Zendesk Integration Shopify Integration

    Zendesk + Shopify

    Create Product to Shopify from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Shopify Integration Create Product
  • Zendesk Integration Shopify Integration

    Zendesk + Shopify

    Create Custom Collection to Shopify from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Shopify Integration Create Custom Collection
  • Zendesk Integration Shopify Integration

    Zendesk + Shopify

    Update Order in Shopify when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Shopify Integration Update Order
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Shopify in easier way

It's easy to connect Zendesk + Shopify without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Blog Entry

    Triggers when a new entry is added to a blog in your Shopify store.

  • New Cancelled Order

    Triggers whenever a order is "cancelled" (with line item support).

  • New Customer

    Triggers when a new customer is added to your Shopify account.

  • New Order

    Triggers when a new purchase is made (only open orders) (with line item support).

  • New Order (Any Status)

    Triggers when a new purchase is made (of any order status).

  • New Paid Order

    Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

  • New Product

    Triggers when a new product is added to your Shopify store.

  • Updated Order

    Triggers when an order is updated (with line item support).

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Custom Collection

    Creates a custom collection.

  • Create Customer

    Creates a new customer.

  • Create Order

    Creates a new order (with line item support).

  • Create Product

    Creates a new product.

  • Update Order

    Update a existing order.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Shopify Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Shopify as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Shopify.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Shopify

Zendesk?

Zendesk is the leading cloud-based customer service spution that provides organizations of all sizes the tops to successfully deliver exceptional experiences to every customer. Zendesk’s products are easy to set up and use, and allow companies to focus on delighting their customers.

Source. https://www.zendesk.com/company/

Shopify?

Shopify is a leading cloud-based, multichannel commerce platform that software developers and entrepreneurs use to build, launch, and manage their businesses. From start to finish, Shopify helps merchants get online, find customers, sell products, process payments, and scale their business.

Source. https://www.shopify.com/company/about

Integration of Zendesk and Shopify

  • How the integration works?

Zendesk has launched a new app called “Shopify Connect” that allows the user to integrate its ticketing spution with Shopify. The app works on both types of Shopify store – web and mobile. It allows the users to create tickets from within the Shopify admin dashboard. The app also allows the users to assign an agent to a ticket using the agent’s email address. The agent will then receive a notification in his/her Zendesk inbox and can reply directly back by clicking on the ‘reply’ button in the notification email. The users will be able to send messages to the agent via the Shopify app as well as through emails.

    Benefits of Integration of Zendesk and Shopify

The process to integrate Zendesk and Shopify may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.