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Integrate Zendesk with ShipStation

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ShipStation

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

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Best ways to Integrate Zendesk + ShipStation

  • Zendesk Integration ShipStation Integration

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    Mark an Order as Shipped in ShipStation when New User is created in Zendesk Read More...
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  • Zendesk Integration ShipStation Integration

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    Create Order to ShipStation from New User in Zendesk Read More...
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    Zendesk + ShipStation

    Mark an Order as Shipped in ShipStation when New Group is created in Zendesk Read More...
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    When this happens...
    Zendesk Integration New Group
     
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    ShipStation Integration Mark an Order as Shipped
  • Zendesk Integration ShipStation Integration

    Zendesk + ShipStation

    Create Order to ShipStation from New Group in Zendesk Read More...
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    When this happens...
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  • Zendesk Integration ShipStation Integration

    Zendesk + ShipStation

    Mark an Order as Shipped in ShipStation when New Organization is created in Zendesk Read More...
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    When this happens...
    Zendesk Integration New Organization
     
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    ShipStation Integration Mark an Order as Shipped
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

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    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
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    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + ShipStation in easier way

It's easy to connect Zendesk + ShipStation without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Update Order

    Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & ShipStation Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ShipStation as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to ShipStation.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ShipStation

Zendesk

Zendesk is a customer service and support CRM software. It enables companies to organize their customer services and provide a better service.

ShipStation

ShipStation is a shipping management system that tracks, labels, and ships orders from all of your sales channels. It provides sputions for eCommerce businesses, regardless of their size or the number of orders they ship.

Integration of Zendesk and ShipStation

Companies can integrate ShipStation with Zendesk to provide their customers a better service experience. ShipStation has integrations with multiple eCommerce platforms such as Shopify, Magento, Bigcommerce, WooCommerce, eBay, Amazon, Etsy, Newegg, and others. Companies can simplify the order fulfillment process by using ShipStation to manage their shipments directly from Zendesk. This will allow the customer service team to focus on the customer interactions in the platform.

Benefits of Integration of Zendesk and ShipStation

The benefits of integrating Zendesk and ShipStation include:

Streamline the Order Fulfillment Process – With ShipStation’s shipping API integration with Zendesk, companies can automate their order fulfillment process and reduce the time it takes to complete the process. This way, companies can save time and increase the speed of their order fulfilment process.

– With ShipStation’s shipping API integration with Zendesk, companies can automate their order fulfillment process and reduce the time it takes to complete the process. This way, companies can save time and increase the speed of their order fulfilment process. Increase Order Conversion Rates – Companies can easily see when an order is shipped out of ShipStation. This allows them to send updates to the customer to let them know when they need to receive the package. Companies can also send shipping notifications via email whenever they ship out an order.

– Companies can easily see when an order is shipped out of ShipStation. This allows them to send updates to the customer to let them know when they need to receive the package. Companies can also send shipping notifications via email whenever they ship out an order. Reduce Returns – When a company integrates Zendesk and ShipStation together, it gives them more data about the customers and their purchases. It also allows them to identify customers who have a higher risk of return so that they can focus on these customers more. By identifying these customers early in the process, companies can prevent returns from happening and save costs for returns.

The process to integrate Zendesk and ShipStation may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.